Brctv.comReviews of brctv.com

i have an odd house, an A-Typical installation. I called to get a service appointment, after talking to 1, who said let me consult with my supervisor, supervisor says call an electrician. electrican says it's their equipment, they have to service it. after 5 calls, repeatedly having tech support shoved down my through, all with a different reason for blowing me off, i made call #6 who was glad to give me an appt. and apologized for all the trouble with tech support. it took 1-1/2 days to find someone to make an appointment to serviuce the equipment. there was also a call disconnect, and it took that gal 28 hours to return the call. i have been 5 days without internet, and running to the library each and every day, as I work online, can't wait 5 days to get back to work. they stink. their phone people are rediculous. if they can't fix your repair on the phone, they tell you to call an electrician. no joke the service technician was very professional, and fixed the problem, the original installers was great too, their phone situation? good luck getting past the phone zombies

I work with so many internet providers and these guys have the best customer service. Yes their network has issues and they have occasional outages but every time we have an issue, I call and it’s easy to get someone in the phone and within a few hours someone shows up and they fix it. Other providers (biggest ones) take days to come out, it’s a nightmare to even get someone on the phone. These guys are helpful and quick to get someone on the phone.

I have been a customer for about 20 years, always paid my bill on time. And still do, paying the bill online has become a nightmare if I could get another cable I drop them a second. Please give a name that is not a disk. They bad customer service.

Horrible company that won't help you for anything. If you call for help they just try to sell you more "promotions". If you don't want it they just hang up on you.

Kashan Qureshi 👌

They bought Adam's cable, a very good company, and are driving it into the ground. Had Adam's fiber with no issues. Blueridge is out all the time, customer service is non existent and they lowered the speeds.

80yr old without notice had internet communication shut off, for non payment even tho partial payment made. I. Her son luckily helped as she had no idea why you cut her. My understanding was as long as Bill paid you can't shut off. This needs looking into. Luckily she didn't need emergency help. Very pissed. Poor company on how it handles senior citizens and disabled.resolution forthcoming. Fyi, no attempts at text or email notification of late or unpaid balances notice.

Daily have to reset eero. Paying for say 1GB but only getting MBs basically slower speed than what paying for. Always buffering on phone, tv, internet. My 4g Lte goes faster.