Brazos Walking SticksReviews of brazos-walking-sticks.com

I love all of your walking canes, my only issue was the photo shown showed a cane with a chrome round handle on it …. I though I was getting the canes shown in the photo I was disappointed that I did not receive that specific one

So I ordered a walking stick for my father in law as a gift. First stick looked beautiful but the compass did not work nor was it in the top where advertised. A replacement was made and shipped. The replacement stick was missing the compass all together

Walking stick arrived damaged and no one has responded to my inquiries on returning or repairing it

I was sent a quality walking stick but without the engraving I ordered. Customer service did not agree with my perspective that since I did not receive what I had ordered it should not be my responsibility to pay for return shipping and restocking to return the unwanted merchandise. This was supposed to be a gift for departing team members. My office unfortunately will have to get poorer quality walking sticks for each rotating military member, because we have agreed that your business ethics should not survive in this market. We will not patronize your company although you do make some fine walking sticks.

I’m a little disappointed with it, the emblem on it is loose and stuck in at angle. It’s not flat. The price we paid thought it would be better.

I was having trouble ordering online and customer service refused to help me place my order insisting "the website works fine" I also added instructions on the length I wanted my stick and these instructions were ignored. I had to pay someone locally to cut my stick to the length I required. My stick arrived without the customary Brazos medallion cut into the handle. Overall I had a terrible experience. It seems that customer service is no longer a priority for your company as it was in the past.

I love your canes but this time I wanted Engraved, was excited waiting for it and once I got it it didn’t Come the way I order it

Inadequate and superficial response to problem Modification not even offered as an option. Had to contact twice at two different emails. WORST: No phone support. Period. Nada.