Brazos Walking SticksReviews of brazos-walking-sticks.com

I ordered two sticks. Package came— empty.

Poor Web details. Stated "available", but trying to order just one get "not enough in stock".

I emailed customer service over 3-weeks ago as I was disappointed in the amount of bend in my newly purchased stick. I received the bounce back reply that I would be contacted. Never heard back.

Not happy with my order, contacted customer service, they did not offer to replace items( I detailed problems with my order)just gave me a return Ref. #. Contacted them again, got no response. Will return order and will not purchase from company again.Shame on you!!!!

Tried ordering replacement tips for the walking stick i purchased my father and ordered the wrong size because I had to guess. It would have been very helpful for you to list the replacement tip needed for the walking stick with its description. I shouldn't have to contact customer service to figure that out.

The stick is great, but the service is awful. was very disappointed as I ordered a stick for my birthday, but my order was canceled without warning. and a few days later, after I wrote to the support service, they didn’t even apologize to me for what happened! therefore, I will not order any more in your store and will not recommend to my friends

This email was sent June 24 and still no response or resolution so I have not re-ordered. I’m so disappointed. The difference was the unit letter (old unit was C new one is A) which has been updated now on my credit card. I originally placed my order on June 13. I did not receive any notification when it was declined the first time. Simply found out because I went looking to see the status of shipment. Replaced the order (after waiting to get a proper code) and was not notified this time either. Two times that the problem could have been easily resolved if your customer service department had simply reached out. And even this time I had to ask and wait to find out what the problem was. Very disappointing for something that is not an inexpensive item and one of fantastic quality. Now I’m late for the birthday and I’m uncertain now about ordering again 😔 July 18-still no response so assuming I won’t get one. So disappointed.

You get one star because you ignore my question. How do I exchange the stick for two trekking poles?