Brazos Walking SticksReviews of brazos-walking-sticks.com

Terrible customer support. Rude and dismissive.

I have not received the item I ordered, I was sent an incorrect item that is not even listed on the product page. When I contacted customer service, they offered to let me keep the cutting board and pay more for the seasoning butter’ or I could get what I ordered and a return label. I have received neither after almost two weeks. A very frustrating experience. Once I have resolved this order, I seriously doubt I will do business with the company again.

Never received our $70 Walking Stick. Waited three weeks and had to investigate as to why it never arrived which is still not clear except it, in part, it was evidently broken somewhere along the way. So far I have still not received the second Walking Stick. No phone service but rather just referred back to the website.

They have reprehensible customer service. I purchased a cane/walking stick just hours before a holiday sale was announced. I attempted to call customer service to get access to the discount but there is no phone number to call, only email access. I sent email and they waited 4 days to respond which was conveniently a few hours after the holiday promotion had ended. Their response was that the discount had expired and I was no longer eligible for the sale discount pricing, also "We have already shipped your product so a cancellation would incur a restocking fee." It feels dishonest for them to not offer the discount pricing although technically I was outside of the window by several hours only. So what are the takeaways. They take 4 days to respond to customer service requests. They create no avenue to correct an order once it is placed but before shipment. They create a fake buffer of time in which I passed the window of opportunity for the holiday sale before contacting me. This is my second Brazos Cane. I was buying out of loyalty but I see it is only one-way in this experience. I will not purchase another from them and I will not recommend them to anyone.

No customer service follow up.

The walking stick I received had a bend to it of at least 10 degrees. I contacted the company and they told me to send it back, but I would have to pay shipping back, plus pay a 10% restocking fee. They sent out a DEFECTIVE product and required me to take the loss on it. Terrible company. AVOID LIKE THE PLAGUE!

I recently ordered a walking stick from brazos.the tube arrived but was empty. I have tried emailing Brazos 2 x but their email address is not responding. Their is a phone number but it gives an e mail address or says to write them.hopefully you can help. Jesse Ada MD

I was lied to, given the blow-off routine, waited a very long time still have nothing. The products might be excellent, I will never know, the company is very bad. Looks like Amazon next time.