BrandsMart USAReviews of brandsmartusa.com

I ordered a Speed Queen washer and dryer, including the power cable and vent kit, as well as a Samsung refrigerator with a water-line connector from BrandsMart on 8/8. On 8/20, I found a larger refrigerator at Lowe’s and called BrandsMart to cancel the refrigerator portion of my order. I spoke with Joey Disomma, who stated that he was unable to cancel the order but told me that I could simply refuse delivery of the refrigerator and that BrandsMart would issue a refund once the refrigerator was returned to the warehouse. I was not comfortable with that process, so I made two additional attempts to cancel the refrigerator before the scheduled delivery. On both occasions, I was told that a manager would cancel the order, but that never happened. When the delivery date arrived, the refrigerator was delivered with the water-line connector, and I refused delivery of both. In addition, the delivery was missing the dryer power cord and vent kit that I had ordered. As a result, I had to go to Lowe’s, purchase the missing dryer power cord and vent kit myself, and complete the dryer installation on my own. Long story short, I have now made four separate attempts to obtain a refund for the refrigerator, but BrandsMart has still not processed the refund. The refrigerator was refused at delivery as instructed by your representative, yet I have still not received my refund.

Great service. I am so glad after shopping around I called BrandsMart. Got the best deal and had exceptional service.

Joseph Disomma was amazing! He helped me get an electric range and made the process very easy and super clean to understand. I would definitely recommend Jospeh if anyone is looking into getting new appliances. HE IS THE MAN!

Maria Fernandez was a tremendous help today, and had amazing pitches and customer service skills. She is a very nice lady and deserves all the credit in the world, grateful for her time today.

JOSEPH DISOMMA was patient and very helpful in resolving my issue with the lost item. he took his time to show me other options and was able to find me a new dishwasher that was in stock at a similar price.

Joseph was a big help and very patient. Would definitely recommend to other people.

Marelys Salinas took real good care of us. She's not only very helpful and knowledgeable but she's a delight to work with.

My experience has been exceptional; the purchase was handled with great professionalism and excellent assistance from Marelys Salinas. I am extremely satisfied and would like to recommend Marelys to others.