BrandersReviews of branders.com

Branders has by far exceeded my expectations time and time again. Their pricing is in line, or better, than competitors. They offer quality products. Need an item rushed to you? No problem! Branders can do it. And most importantly, their customer service (Grace Villanueva is AWESOME!) goes above and beyond. I would recommend Branders to anyone looking for quality promotional products.

I have placed 2 orders prior to my last. 1st order, rep was polite and nice to work with and well versed on the items. 2nd order, new rep knew nothing about what I was talking about, kept stopping to ask questions to fellow employees while on the phone with me still. I over looked it since it was a re-order and could be a new employee. Last ALMOST order- Tried to order the same hats as before however a new logo. The rep that called me was so rude and unprofessional it was very off putting. He proceeded to tell me that I failed to make payment correctly online, when in fact I never tried yet (waiting for a confirmation on my end ) after I told him that I was told I needed to make payment now and to add his name to my form so he would get the credit. The rep also continued to call the incorrect number (number 2 listed) after telling him not to call the second line unless after hours. I am happy to NOT be working with them and will not be working with them ever again.

I ordered a blank sample on Feb. 16th and have yet to receive any communication from the company as of March 4th. I called them today for them to tell me they don't have what I ordered. Very disappointed that this couldn't have been communicated to me. I have a very unhappy customer waiting for the product.

What really helped in my purchase decision was the free sample I was offered and on top of this, Branders has a price match guarantee AND a satisfaction guarantee - great deal! My rep was also very patient in helping us create the look we wanted and assisting me in the order process making it a smooth, hassle-free project for us. Our customers who received the gifts were thrilled with the look and quality!

I am hosting a conference honoring people for achieving a certain level of success in our company. I searched for a cool gift I could give them and found a great looking messenger bag on Branders.com. I had our logo put on it, and went through several renditions with their design team. After I ordered and paid, I was told it would be an additional fee to add a second color, although this wasn't specified when I ordered. I loved the bags (I have seen this exact bag in person, and loved it) so I paid it. I asked them if they could match a color in my logo to be the same as the color in the bag. I noticed that my phone, computer, and iPad all looked different when it came to shade of the color. I eventually just asked them to match it as closely as possible, and IO approved what appeared to be what I wanted. I got the bags today. The colors are AWFUL. Nothing close to what I wanted. The bag is CHEAP!!! A dollar store bag id more durable than this, and the color looks awful! I'm embarrassed to hand them out, and I spent $450 of our budget on these "great" bags! I'm sick to my stomach!

I ordered bartender style bottle openers. When I received the item, our logo was on the wrong side. Making it upside down when the person holds it. When I called to let them know that they were printed wrong, they informed me that is how they always print unless it is requested otherwise. They refused to remake the order and said there was nothing they would do.

So I was charged with finding a suitable promo item for my company's event. I found an item on Branders.com, but wasn't exactly sure about the quality of the piece, so I thought I'd take advantage of the free sample they advertised all over their site and made an account. After going through the whole account creation process, I learned that I couldn't just easily order the free sample online and instead had to call in. This immediately put me off. A sales rep called me (and emailed me when I missed the call) within an hour of creating my account. Now I didn't really want to speak with anyone because I didn't want to be targeted with up-selling techniques, so I responded to the email stating which free sample I wanted and where to send it. The rep responded to the email asking when she could call. Fine, I scheduled a phone call for the next day (nothing like taking easy out of ordering online.) On the next day, I spoke with the rep, explained that I wanted to test out the one product and if my company liked that one, then we would probably order 3-4 more items from them as well. So she asked for all of my information again (which was in the email I already sent her) and said my sample should arrive in a week. Well it didn't; in fact, it never arrived. Two weeks after the sample was supposed to arrive, I emailed the rep and stated I had not received my sample and verified my mailing address. I never received a reply. Now, a couple months after this, I visited their site again to see if I can find that same item elsewhere and they no longer offer free samples, but they'll let you buy a sample . . . seriously? What HORRIBLE business tactics. I understand if you're in the process of changing your "free sample" policy, but maybe you should still honor the customers that request free samples when that's plastered all over your website. That's fine, they'd rather keep approximately $5 worth of inventory rather than making several thousand in orders.

I ordered printed notepads, and even paid extra for expedited shipping. I got an email confirming the ship and arrival date. They were suppose to be delivered on a Wednesday. The didn't show up. On Thursday morning I had to call them expecting to get a tracking number to see where the package was. Sadly enough, I was told that they had an equipment problem and the items weren't even printed. I was told that they could get them to me the next week. Didn't do me any good since my event was that Friday. I understand that companies sometimes have delays, equipment and shipping issues, but what I am upset about is that they didn't even call me on the ship date to let me know they didn't ship, and that I had to call them to find out I wasn't going to get my item on time. If they would have let me know earlier, I would have had more time to find an alternative promo item for my event. I was very disappointed. I will not use them again.