BrandersReviews of branders.com

The customer service so far has been fantastic! I started working with Kristina Lazaga early in the day. I had so many questions and changes to my design, that I just knew she would lose patience with me. Nope, not at all! Well, its 5:30 PM Central time, and I just got off the phone with her to place my first order of mugs (BR62072) I cannot tell you how refreshing it was to work with her and actually speak with a real person. I will keep you posted on the quality, but let me tell you, if the product is as good as their Customer Service Department, we will switch all our printing needs to them!

Last Friday I found Branders on line - they had collapsible flying discs. I was already behind schedule on my project! I needed to move quickly or they wouldn't arrive on time. Saturday I sent them an image which they cleaned up & sent me a proof early Sunday morning. I placed the order Sunday with a 3 day rush production & next day delivery! It's Friday one week later & they're here & they look great! Excellent service & great job! DZ

I have placed several orders with Branders. I was only unhappy with the last order I placed because it was not the color that was ordered. The doctor likes the bag so much, she said to place another order and make sure that it's done right. I placed the order and expressed my dissatisfaction. I worked with Shanetta Black and she was absolutely amazing. She wanted to please me in everyway possible, which she did. She was in constant contact and ASSURED me that my order was going to be done right. She said I am going to send you a picture of the bag to make sure you are pleased. My doctor is very happy and can't wait to get the bags for our patients. I want to thank you again Shanetta for all of your help. You are definitely a 5 star! BR60700

Bought magnifiers with lights (slide out & light comes on) and the light stays on when closed when it should shut off. My wife called Branders.com immediately as we were giving these out as a little gift to our customers and needed this problem fixed quickly. The non-customer service answered the phone and told her to check them all and they would see what they could do on getting them replaced or a refund. I have no time now to get them replaced or do anything else. I say buyer beware as you will receive an inferior product with inferior service to match!

I have never been treated with such disrespect as I have with this company. Out of the 4 orders I made. Two were late, one had such terrible quality we couldn't use them, and I still haven't received the fourth after over a month! Every time an employee doesn't want to deal with you they send you to another who dodges your emails and calls. They are impossible to reach and extremely rude. I received a confirmation for my order and later found out the color was out of stock. Fine. So I order in another color. Turns out that is out of stock. Try again and it's damaged. When I called to ask if they had more in stock they lied and said no when their website said otherwise. Honestly please save yourself the frustration and choose any company other than Branders.

I have purchased from Branders for 15 years and all of the sudden they suck. 76 of 100 pieces of my order were not correct. They argued for a month trying to pass off a $50 in store credit as adequate. In addition: the web site doesn't allow you to compare or save ideas anymore. The customer service rep doesn't want to help find things or explain things and defaults to guessing. Their customer service ticket system is difficult.They surprised me with $200 in production charges for full color screening instead of the two colors I ordered. It took a month of arguing to get a partial refund on an order over 75% incorrect AND I didn't have product for my event.

I needed some ink pens with my company logo printed on them for an upcoming tradeshow. Gerri Brooks was able to help me find a quick solution for my needs and the customer service she provided was outstanding. Thank you!

this is the second time our company has ordered from Branders.com and each time we have been very happy and satisfied with our products! :)