BranchBranch is a mobile-first technology that provides fast, flexible ways to get paid.
Branch (branchapp.com) has 371 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Rahul C.
I have paid the due but it didn’t updated again I have paid the due then updated for this payment I have lost 8k over this app there is not response in this appp
Response from BranchJun 27, 2025
Hi Rahul, We’re sorry to hear about your experience.The fastest way to get your concerns resolved would be to open an in-app support chat so an agent can escalate your concerns.
Van gogh sort urfa.io for H.
Got referred by them believed lost money now I’m here trying to help others not make my mistake and how I find answers
Noel
Got invited to join Branch via a link. Link took me to website that had bad coding to get app. Contacted support@branchapp expressing the issue. Got a Zendesk automated canned reply. I can not trust a company that responds to an expressed issue with a smokescreen.
Response from BranchApr 29, 2025
Hi Noel, Thank you for reaching out to support; we’re sorry to hear you’re having trouble downloading the app. Please rest assured that if you have reached out to our support, someone will respond to you soon.
Diara B.
Branch is a horrible service! Not a real bank and they are starting to steal money! Please be aware and get rid of these pay apps now!! You will pay later I promise
Response from BranchApr 29, 2025
Hi Diara, We’d like to help improve your experience. If you’re having an issue with your account, please open up an in-app support chat so one of our agents can help you.
customer
Worst app, high interest rates, Violate RBI rules
Response from BranchApr 29, 2025
Hi there, We’re sorry to hear about your experience. If there is a specific issue we can address for you, please open an in-app support chat so one of our agents can help you.
Jackie J.
The card company owes me close to 500 an it’s 2 months later an I still don’t have it the lady was so rude an didn’t want to transfer me to a supervisor
Response from BranchApr 29, 2025
Hi Jackie, We’re sorry to hear about your experience. To have your issue resolved in the quickest manner possible, we recommend opening an in-app support chat with one of our agents.
Samantha D.
This is a fraud center. They would’ve gotten away with my money if display p had not intervened on time
Response from BranchApr 29, 2025
Hi Samantha, To help you resolve your concerns, we suggest opening an in-app support chat. That way, an agent can escalate your issue as quickly as possible.
Aaliyah B.
Genuinely the worst thing to ever happen at my job. I’m a server and it so incredibly frustrating, stressful and inconvenient to have to turn my money in that’s already made and IN MY HAND. To wait for it to be transferred. They say “your money, your way!” But it isn’t really. If it was my money my way, I wouldn’t have to hand my money to someone else. It would be easier to access, and I wouldn’t get CHARGED to withdraw it. 8 free withdrawals per month before upcharging? What a pathetic, scamming, inconsiderate and inconvenient joke. If anything, it’s my money, THEIR way. I hate everything about Branch, I might have to find a new job because of it. And I’m not the only one who feels this way. So many other servers are upset because of this app.
Response from BranchApr 29, 2025
Hi Aaliyah, We’re sorry to hear about your experience and want to make using Branch as easy as possible. If there are any specific questions we can answer for you about how to use your account or access free ATMs, please reach out via our in-app support chat.
