BranchReviews of branchapp.com

They are holding 3 authorization charges for one Uber trip that has already been paid to the merchant and they have also released the hold. I tried to resolve the issue through in app support and lost access to my account after a bad interaction with a representative. He changed the phone number on my account so the app would not recognize my number. When I gained access again a few days later the 3 authorization holds were gone and I never got refunded. I have been receiving vulgar spam messages sent to my email everyday since the interactions!!!

STILL receiving spamming emails from Branch banking (specifically Will, Stan, Ela & Manny recently), asking me to send them extremely sensitive information via email, in order to close an account I NEVER used, that NEVER had any money in it. I have put my request in writing many, many times, to no avail, and I continue to receive these spamming emails stating they can't close my account without me sending them my social sec # via email. This makes NO sense, since the reason they keep emailing me is that they want me to verify the info in order to keep my account open - which is exactly what I do not want. They must have had that info to open the account in the first place, and I'm not providing more info on an account I want deleted. Common sense would dictate that they'd just close it, but they are playing games. There is no viable phone # staffed by a human in which to get assistance. I have told them many times there is no money in the account and it was never used, yet every email they send tells me they'll close it if I really want them to, as long as there's no balance. There isn't and has never been a balance on an unused account. The Customer Service Reps at Branch are incompetent and seem unable to follow instructions. DO NOT TRUST THEM WITH YOUR MONEY! I can't even get them to respect my email preferences and honor my multiple "Unsubscribe" requests.

The app crashes more than it loads,making basic balance checks a game of chance,The"secure"login process forgets my password every single time, Transferring money feels like navigating a maze designed by a troll. The user interface looks like it was last updated in 2015. Calling the bank directly is infinitely faster and less frustrating.

I am a nurse and worked two shifts for Nursestat in Ky, I tried to sign up for branch and it said could not verify my identity, Nursestat tried to guide me through and it said the same thing, I called branch and after being on hold for 3 hours finally someone took my call and they walked me through every step still I couldn’t access the app, I ask them if they could just mail me a check, absolutely not, so they’re escalating the case which they were suppose to have done 3 days ago, so I’m out over a thousand dollars and they have no solutions nor does Nursestat, so I guess I have lost the money I worked for, stay away from both companies.

One day before my vacation my card was hacked or cloned at 1 am while I was sleeping and i called to dispute it, they denied the claim saying my card was present in Florida the transaction, but I have a proof that I was in Texas and proof that I was sleeping, but they seem to understand since they overseas customer service. It’s hard to get in touch with customer service or get a resolution.

Branch took my weekly money that was needed and already budgeted to pay a life saving bill. If you are a Pro Diamond driver for UBER, I do not recommend signing up for the Uber Pro card. It turned out to be a nightmare for me and my hard earned money got transferred and loaded to a credit card. I could not transfer it out to my bank because my bank does not allow transfers in from a debit mastercard.

My most recent experience (and i have had several) with this so called "bank" has confirmed to me this place is a scam as well as incompetent. The app decided to shut down which held my funds hostage and since they don't have an external website to aid us means we have to wait til its resolved. That is problematic. I reached out to chat support (Alex) which is AI and after it couldn't resolve my issue, they requested a "human".. No one ever showed up after a 10 minute wait... I called and they picked up and hung up twice. The third time they picked up and no one said ANYTHING. Emailed them to only get another AI response. The fact that if the app has issues, I cannot see or get my money makes me very uncomfortable. We already hace to deal with being charged with sending our own money to ourselves and now waiting 3-5 business days (which useful to be 1-3) to send it free is deplorable. I will continue making bad reviews because this place has horrible/lack of CS.. and the app is unreliable. They also take money out my account and return it like gheyre seeing if i notice. I have no choice but to keep them until my job changes back to a more reputable company or I finally leave them. I will transfer my money to my reputable bank every pay period.

Branch has been nothing but trouble since my company has started using them THEY ARE GARBAGE! I have not had one single thing that has functioned as it is supposed to work. Their support is nonexistent. Please do everyone a favor and help put this company out of business.