BranchReviews of branchapp.com

I have a debit card through a bank called "Branch" that my employer, Kwik Trip, uses. On April 7th at 8:52 pm, my card was charged $35.45 for an Uber Eats delivery in San Fransico, California. Note, I live in Superior, Wisconsin. I've never been to California and don't have Uber Eats, which I did tell my bank. Immediately after the first charge, another Uber Eats charge for $47.30 was approved, followed by another Uber Eats charge for $46.20. Within 1 minute of each other, and in the same location. I received text messages from Branch when this happened, alerting me of fraud, saying they denied the charges. The charges went through. I started a claim the morning of the 8th. All three charges went through. I was only given provisional credits for the $35.45 charge, while my other two charges were denied. They claim the first one wasn't me, yet the next two were??? How does that make sense! I provided them with proof of the fraud alert text where it claimed to have denied ALL THREE charges and that I responded it wasn't me playing the orders. I filed an appeal with immense evidence and was immediately denied, with ZERO investigation! Someone in the support email said to call, I tried everyday for weeks and the AI bot named Alex said I wasn't "allowed" to talk to with a real worker regarding my concerns. The email workers say to call, and the call bot says to email. I have been dealing with this, trying to contact this company for 2 weeks! I even provided evidence I was at Mcdonalds in my Superior, Wisconsin during the time these food orders in California were placed. I am only one of many Branch customers experiencing this! They are awful and could care less about their customers. They kept changing who was "on my case" in the dispute email thread, all giving different phone numbers that don't work, and gaslighting me. Complaint filed and police report done.

Despite multiple attempts to reach customer service by phone, I have only been able to access an automated system and have not been able to speak with a representative. This has prevented me from resolving the issue directly. There appears to be a subscription associated with “Title Waves” attempting to withdraw funds from my account without my authorization. I did not sign up for or approve this subscription.

If they had a 0 for stars that's what they would get. I got my first direct deposit and still can't get my funds off. I would advise anybody that doesn't mind having their money deposited to this account and don't have access to get it, no customer services support. Stay far far far away. Go with anybody except Branch!!! Horrible

Horrible servicio Mal información. 😡sobre disputas😡😡

Whatever you do, I sincerely urge you not to hold your funds in the Uber Pro Card. “Branch” the “bank” holding your funds are a bunch of scumbags. Had fraud on my card, in a completely different state, mind you. Went through the dispute process and it was several transactions totaling over $625. Well, the scumbags denied my claim despite it not being physically possible to be in two separate states at once, and then BANNED my whole account! I still had $200 in there (unable to withdraw) and a $785 direct deposit supposed to be hitting the day after its closure so now both of those funds are in the abyss. Long story short, I would HIGHLY advise you not to keep your funds in here their customer support is truly the worst I have ever come across none of them know what they’re doing, and those that do are on the “email support” that respond back to you days apart from correspondence. Just warning those that use this.

I was scammed blamed me for the action and they won’t do anything about it called many times told I was getting my money back in 24 hours being lied too and no help resolving the issue I was scammed out if $300 by a fake uber call stating my account was hacked and that someone else was using it not knowing what to think caught me off guard where I did ended up giving my information out after knowing what happened I locked my card order a new one and change all passwords but your company won’t help me and doesn’t believe I was scammed base on what they investigated on I also sent a email to appeal it and something from uber stating that my account was logged in from another device which wasnt me no one is getting back to me branch also said it’s on uber and uber said I have to deal with branch so I’m not happy with the branch as of now I got screwed over

Someone hacked my account and I still haven’t received my money back a timeline of up to 3 months is unacceptable

There is a long wait time to answer the call—and an even longer one to resolve the problem: 90 days—with no guarantee that the issue will actually be resolved.