BranchReviews of branchapp.com

i’ve been trying to sync my Instacart rewards card in my Instacart Shopper account for months now and no one can help me. It’s ridiculous. I’ve called and spent so much time on the phone. I’ve emailed back-and-forth. No one can help me. It is ridiculous. This is the worst customer service ever.

No phone support a d you ger an AI clown. They are to cheap for custo.er service. Anyone that uses them to bank is an idiot. They don't care about you enough to provide phone support. Completely blind to anything but profit. Don't be fooled by these idiots try to change banking. If you need any help all they have is a virtuL guy that runs you in circles. Absolutely the worst customer service I have gotten in my life.

Branch has absolutely THE WORST. If you want to wait on hold for extended periods of time only to talk to people who can barely speak English, just to not have your issue resolved, then this is the app and Customer Service for you. It has been WEEKS just trying to get them to close my account. You've been warned! DON'T DO IT!!!!!

The worst banking system ever. They are lying not letting me verify my ID. The worst

FINALLY - after multiple VERY frustrating calls and emails, I have had my account CLOSED! I was finally able to get through to a supervisor and they canceled it for me. What a horrible company with the WORST customer service! Their parent company is Evolve Bank & Trust and when I called them, this is the number that they gave me (different from the one on their card) - 866.547.2413 __________________________________________________ I received the Branch App card for a 1099 job that I was considering doing; however, I decided not to do that job and never activated my Branch App card. I received an email stating that they would start charging fees for inactive accounts starting on May 15, 2026, so I immediately contacted them to cancel my account. I contacted them via chat on May 4, 2026, May 6, 2026 and again on May 8, 2026 to cancel my card and I've received nothing but a runaround. On Both May 4th and May 6th, I was told that it is "a complicated process" to cancel accounts and that it's been "escalated" to the department who handles cancellations. On May 4th, they stated that I'd receive an email from said department, which I did receive, but the account wasn't stated as closed in the email; they stated that they were "working on it". I responded to that email several times asking/demanding that the account be closed. During the chat on May 6th, the agent did state that the card can be closed on the same day that the request is made, but it's still a "very difficult process" to close accounts. On May 8th, I informed the agent that I would be filing a complaint with the Consumer Financial Protection Bureau as they refuse to close this account. I couldn't understand what the agent was attempting to say as the English wasn't used properly and didn't make sense. I did file the complaint with the Consumer Financial Protection Bureau and hope that they are able to resolve this. I do NOT want to be charged fees for a card that I never activated, thus, have never used! I imagine they're refusing to cancel accounts because they want to fraudulently charge consumers for inactivity. Branch Apps responses to complaints on here are canned, don't address the issue and only state to contact them again, but contacting them does absolutely NOTHING to solve the problem!

I’ve been contacting them through the app and keep getting wait time off 800-1200 minutes notification. I’ve called them and they won’t do anything over phone but tell me you will get a support email and never comes. I have tried numerous ways to close accounts and can’t. I don’t want or need account and they won’t let me cancel. They will also charge you a fee every month for non activity. They are a complete scam of a business. They all can barely speak English and it is a sad story when a person is having this much trouble canceling an account. Stay far away from this company as a bank is about safety and privacy and this fake bank will rip you off. All I want to do is close my account and can’t. And keep getting charged.

Crap company.. too hard to do anything. Pain in the ass to get live support

BRANCH APP/debit card is horrible!!!! I use my card for my agency job to deposit my checks and I also down load funds that are mine from my other job as well and use my funds for my personal usage…. Branch locked my card after I loaded MY MONEY on it stating they wanted to know where my funds come from and what I was using it for once withdrawing it… they locked my card and want release my money!!!! And customer service give you the run around!!!!