BranchReviews of branchapp.com

Worst customer service ever regarding a dispute. Was told I I can't talk to the supervisor by csr on the phone. Very rude and hung up on me. Very unprofessional.

I’ve been going back and forth with support for 2 weeks, going on 3, just to log into my account! Support sucks and the upper support should have phones because support by app, while it can be helpful, isn’t fast enough as they claim.

They switched up how they do advances becaue I was a loyal customer for YEARS and always got at least $200 then all the sudden even though I make more money then I used to I dont qualify ever at all its been months and I never am able to use the app. They always say reacch out to customer service when they see a bad review but twhen you do that they literally tell you oh sorry we cant do anything to fix it some generic response. Im really over it I stuck with them for all this time just to see if eventually it would fix itself but nope I feel like the only way ill ever be approved is to switch my direct deposit to them its a bait and switch sceem just like all the others. Branch is a huge let down after using them for years.

Do not BANK with them. If you need help you cannot call. They don't answer. If something happens like a disputed charge they will actually tell you it was never received until they finally look at it. The message on their phone saying there isn't anyone to help sounds like it was written by a 4th grader

Because of a bonus payment that arrived a few days after my regular paycheck, the Branch system used the lower bonus pay as my regular pay and lowered my advance drastically when I needed it most. Support was very helpful, however could not help me reach a resolution. The development team has a lot of work to do because your functions don't even work as they should - i.e. selecting which paychecks are the correct ones - DOES NOTHING! Undependable at the worst time.