BranchReviews of branchapp.com

If I could provide 0stars I would. The worst bank ever. I wish spark drivers had the option to use my regular bank account. You can never get assistance and if it’s an authorized transaction well you can just forget getting your money back. Don’t walk run from this bank.

My Branch wallet was hacked today. Same as the others, he pretended to be Branch Security, he knew the name and address of my customer in the Spark Driver app. He locked me out of my account and transferred $450 somewhere. I have been on the phone for 4 hours with "open tickets". I filed a complaint with FDIC. I couldn't pay for my medicine or groceries. I hope I get my money back. I plan to use a bank account in the future.

Don’t do the single banana delivery you will get a phone call after and you will be hacked and jacked

They are criminals . They can steal your money lock you out of your account when you call in 45 min hold time to talk to someone from India that will hang up on you and make you start over again the DMV is the four seasons compared to this criminal organization.

My branch app account was hacked today they stole all my whole paycheck. and I have the same problem no one will answer the phone or email. so the only thing to do is file a complaint with the Federal Communications Commission they do have a form you can fill out online to file a complaint. the Branch Wallet is backed by an FDIC-insured so by filing a complaint mite work.

Awful! Easy to be hacked. Fraud occurs. There is no support. Recorded messages say available M-F, 9-5 cst, but no one ever answers. They have approx 8 options when you get the recorded message. None are for fraud or when your acct is hacked. I know! It is forced onto Spark drivers. Better companies like Door Dash do not use this awful Branch Bank/Wallet. There seems to be no way to reach a human asap (when fraud occurs). If you select another option such as change your phone # you receive another recorded message. If you press 0 hoping for a live person, you get disconnected from the call. I sent an email asap to support as I was hacked on a Saturday (no one available) and it is now over 72 hours or 3.5 days and no one has emailed me or contacted me in anyway. I tried to call on Monday to no avail. Sadly, DDI and Spark insist you use Branch. Luckily, I did not opt for a Branch debit card. I immediately transfer $ out to another bank. But, this info is contained in their system. Not sure what the hackers screen shot. But again, no one from Branch has contacted me over a serious issue. No fraud dept to get ahold of in any manner. Avoid this company if possible!

My account was compromised April 3rd 2023 the account was locked I was sent a new debit card it is now April 12th 2023 and I still have no access to the account the count is still locked I cannot get a supervisor to return my call no one reaches out to me all they tell me that has been escalated to the next level my rent is due my bills need to be paid I've had to pay checks go into that account and I have no access to them please please somebody I need help

Had over 1k in unauthorized charges. I filed a dispute and after 3 weeks I have not received any update and have emailed and called everyday and bo response.