BranchBranch is a mobile-first technology that provides fast, flexible ways to get paid.
Branch (branchapp.com) has 371 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 173 reviews with 1 star · Clear filters
Michelle S.
If I can put zeros I would my account got hacked multiple times and not once did the notify me or anything. They are a joke. Spark driver needs to go with a better company. Got hung up on the whole sha-bang. Still fighting with them today to shut down my account, still haven’t after I went through the whole process.Red flag!! Save your time and go with an actual bank or a trusted one that will alert you on theft etc charges.
Neeraj P.
Its a fraud bank please dont believe them, took my $450 and when filled a dispute never gave me my money back. Never ever believe them. Just a cheater bank i have never seen such a fraud bank.
Marcus
I have called two days in a row with no answer. I have requested a call back, and have not received any. I have emailed and while they do respond, it appears to be automatic with no answer to the issue. They have asked me for further information and I have given it twice with no response. Do not respond to this review acting like I haven’t been more than willing to comply with each “agent” only to get ignored. Branch is a scam. They take your money. They do not want to help.
Shaun S.
Literally told 4 people at this company to stop emailing me. Now they've forced me to waste time and write a review. Sales tactics are unprofessional. No means no. How many more times do I have to say it.
Response from BranchNov 15, 2023
Thank you for letting us know, Shaun, and our sincere apologies for the inconvenience. We’ve removed you from all emailing lists; you shouldn’t receive any future messages. We appreciate your patience in this matter. Please let us know if you have any further concerns or questions.
Cha-Cha
I can never reach a live agent. They never return my calls. I filed a dispute and only received an email. $200 scam. They are HORRIBLE!
Response from BranchNov 16, 2023
Hi Gayle! We sincerely apologize for the inconvenience you have experienced. We took a look into this for you and it appears one of our Disputes Analysts reached out on 11/7 requesting more information regarding your case. Kindly reply to that email and we will work to resolve this as quickly as possible for you!
Gregory R.
They are a scam of a bank. I work for uber and my only option is this dam bank. First off they don't pick up the phone if there is a problem with their account. 2nd I requested a transfer from this bank to my own bank. They promise you an instant and charge you $5.00 I got my transfer 6 hours later and they refused to refund me. This bank is junk.
Response from BranchNov 16, 2023
Hi Gregory! We apologize for the inconvenience; upon review, it appears that we communicated to you that the transfer was pushed instantly from our end, and that your bank was having a maintenance issue at this time. This caused the transfer to be delayed. Since the delay was due to a technical issue on their side, and not with Branch, we are unable to credit back the transfer fee. Again, we apologize for any frustration this has caused and hope we can be of assistance moving forward.
Nicole
Do not work for a company that offers this nonsense. It is not direct deposit. Pay outs are typically all over the place . You have to wait 2-3 days after your payed to direct deposit to you bank account . Or pay more money to do so . When you no longer use this it’s more of a hassle to get rid of them . Company is very harassing if don’t like your review.
Response from BranchNov 16, 2023
Thank you for your feedback, and we apologize that you have had a less than stellar experience. Please reach out to us at [email protected] so that we can assist you further.
Travis Y.
The fact that you are free and get driver's SSN is shady as hell. Maybe fix the issues causing 1 star reviews instead of having a nice webpage. Lowest bidder is sad when it comes to handling worker's pay and personal info is dangerous and unnecessary security wise .....
Response from BranchNov 16, 2023
We would love to talk to you further about this. Can you please send an email to [email protected] so that we may address your concerns? Thank you!
