BranchReviews of branchapp.com

Worst customer service ever. I waited for 3hours for someone to respond once she responded. She didn’t even let me explain my issue she just hang up on me saying “I can’t hear you” even thou she could hear me clearly. She did that intentionally after only being in line with me for 5secs.They don’t care about their customers.

Can't get an advance on my paycheck, because, apparently, I need approval of my 11 year employer, and I don't have any, "default advances"?! GFY! Don't expect anything different from a, "company", run by somethig with a name that sounds like, sukadik!

I was giving this card by a company I work for, I tried to get them to take my account information for my cash app and instead they gave me this card. I wasn't upset until I tried to transfer my money over off this crappy card and they charged me $8.90 to move it to cash app. I've called customer service probably 50 times I've never been called back leaving my number does not matter sitting on the hold for 40 minutes doesn't matter. If you use the chat window they act like it's all acceptable and that you have to go to Uber apps to change your account to cash app I don't work for Uber I don't have an Uber app when I said this they just change the topic and tell me that it was okay my company was taking the $9 for transferring it to cash app I have screenshots of everything the guy's name is Anderson that I spoke to on the app and then he hung up on me and block me on the app so that the chat EBT thing won't even work on that avoid this at all cost if an employer tells you you have to take this card quit on the spot it's not worth the headaches you're going to have to deal with they have unbelievable amount of fees stacked on their cards that they try to hide

My account is locked out and they refuse to resolve it 6 days in…

I was clearly double charged for 3 different transactions on my account 01/04/2024 . For what I’m not sure when I only purchase the item once .. took forever to get in touch with customer service when I finally talk to a rep she made no sense at all saying they where pending transaction when clearly they say posted .. put me on hold to try to redeem her lie and came back still not making sense so I’m going to just start withdrawing my money from this when spark deposit my little check . I work to hard for my money to be getting scammed.

Most horrible experience I ever had I rented a car from hertz December 18 they put an authorization hold on my account returned the rental now branch is saying they will hold Mt money for a period ofv30 days worst experience ever

I just got an email with my supposed December bill. I have never heard of this company. I have no reason to even need then. I have to assume this is a scam as there was no invoice only a sales site.

i would give this zero stars if i could. my job decided we needed this bank for our tips, and we had no choice in the matter. this bank is so shady. they will limit how much of your own money that you have access to. if you want to move YOUR OWN MONEY into YOUR OWN BANK, you have to pay exorbitant fees. like up to 20% of the amount that you’re transferring. and if you need to transfer more than $300, too bad, you can’t. unless you move the $300, pay a $6 fee, then they’re generous enough to allow you to take another $300 (of your own money) out of an atm, but of course with another $6 in atm fees. and you can’t do multiple transfers at once either. this bank tells you when you can have your money, how much of your money that you can have, and how much you need to pay them to access it. i can’t wrap my brain around why anyone would CHOOSE to use this highway robbery disguised as a fake bank. avoid this ”bank” like the plague. it’s so bad, i’ve considered leaving my job to not have to deal with it. greedy capitalist pseudo banks, and the companies that strong arm employees into using such terrible banks, should be ILLEGAL. i don’t understand how this bank is allowed to operate this way. NEVER USE THIS BANK. NEVER. EVER. USE THIS “BANK”.