BranchReviews of branchapp.com

Terrible. I was accidentally paid $1,000 for a trip I never made for my company, and it took more than an hour for me to transfer the money to my account so I could pay my company back. I've only been using the app for three weeks and my impression of the app and the company is pretty dismal. I wish my company would switch to a different payment method and there's nothing anyone can say to convince me otherwise at this point.

I’ve never dealt with such a terrible company. These folks are crooks! I’ve had issues since March with my pay advance. They claim I owed them $76.32. I have screenshots and have provided proof on more than 1 occasion that it’s been paid. I have had 3 different reps confirm this, yet it’s never enough. They ask for the same stuff and never resolve their errors! This is a horrible company!

Can't get money in any way without paying to get my money. NO ATM access in my area. Will quit my job and NEVER work where the company uses BRANCH. No way to contact them. No card sent after over a week. No sense working for a company that I can't get paid due to this awful system.

I would not recommend these branch account! Customer service is rude! They don’t help you and even if you speak to a lived representatives! I will write a review everywhere I go and will pass it on to everyone!

I am extremely unhappy with Branch at this time. I had 2 unauthorized withdrawals made from my account. I filed disputes as suggested, which took 2 weeks to get a response, because there is no number to call and actually speak to a person. Everything is done via email I Was told my claims were denied because I had no documentation. No duh Sherlock. The funds were taken out of my account without my consent and it says in the transaction that the PIN was bypassed. I'm still waiting for a response to the appeal I filed against their decision. Worst customer service ever!!!

My payroll provider sent the funds to my Branch account. However, whenever I would call the customer service line concerning my funds, I was repeatedly told that Branch has no record of my direct deposit. Administration for Branch is telling my payroll provider that they are working on it, but telling me that I don’t have a direct deposit.

They are not user-friendly and they don't really care about the people who use them. I had used Branch years ago for a different position forgot all about it, start a new position tried to sign up the branch card it wouldn't let me. So then I tried to sign it up on the one I had before it still won't let me. And they won't give me any time. As to when they'll be able to fix it so if the company can't pay me they won't let me work there and I wouldn't want to work there without getting paid anyway so branch is preventing me from working at a job I accepted branch is causing me issues with paying my bills because of their policies I would rethink ever using any job that uses branch cuz if you switch you won't be able to change it it's one and done you get one time to use a branch card and after that you're screwed they suck

Branch is the type of bank that uses predatory fees to make their money. The most absurd are the ATM fees. The ATM itself charges a fee. These days its usually $3. THEN Branch will also charge a $2 fee. That means I am paying $5 per ATM use. Even with in-network ATMs, after 8 withdrawals per month, they charge a $2 fee per withdrawal. This is predatory and should never be a thing. Not to mention that in quite a number of locations, even finding a "free" ATM can be difficult. Lets also not forget the obvious that most people who use an ATM for cash need it soon or for a specific purpose and likely do not have the time or ability needed to drive extra distance to find an ATM that's "free". This can also be verified per their own website FAQ. REMOVE PREDATORY ATM FEES.