BranchReviews of branchapp.com

I got this on line bank throw a company and they suck. Some one withdraw 2 time out off my account and i made a report to them and made a dispute and they tell me . They can not do nothing that they didn't found a error. A error how stupid can they be. I made a report to the federal customer service. If anybody has this on line bank or want to get this bank think about. THEY SUCK BIG TIME

If I were able to give 0, I would. Since almost 90 days, I have been waiting for my refund, or provisional credit for a dispute. I spoke with the vendor where I claimed a dispute and am told that Branch received the payment on September 28th. Branch will not give me me new information only the same email over and over, when I actually receive one. It's under investigation they say. What is to investigate, if they received my money back?

Branch has the worst customer service working with my employer Dqs . I recently quit due to the delay in my pay and this branch card and my employer refusing to allow me access to my funds on payday I sat on phone 4 hours during each time I have contacted them to activate my new pay card they kept putting me on hold when they finally answered they told me to submit id and it was Friday escalated my case did not have any access to funds nor was my case even escalated and was refused access to my funds

This negative review is in regard Branch online banking company that is poorly managed. The same day pay option with your exclusive features you offer DOES NOT WORK! There's always a glitch or an error code with the app on my android phone. Your tech support at Tier I couldn't help me despite several calls to ask for assistance. My ticket was escalated to Tier II with the highest priority, and I was told also that I would have to wait 12 days for a response and when it would occur by email with instructions that went nowhere and too I waited 8 days for them to respond and their instructions didn't do nothing for me. I complained again only to receive another email with instructions that flat out failed to do anything good but stuck with the same rut I was in at the beginning. I'm sitting on employer cash for work paid and I can't make the transaction go through. Branch is horrible for with customer NO SERVICE. Tech Support wait time is highly unacceptable and their Tier II tact is poor way of communicating. I need to have someone navigate my way through the errors and glitches by phone not wrong instructions in an email. It was made to be too simplified but to no avail with Error codes and pass codes not accepted upon attempting to login and/or "my phone# is already in existence," Unacceptable and unprofessional and bad form! I will NOT and NEVER suggest Branch online banking to no one.

My company signed up with Branch and even that process was delayed. Your supposed to be able to receive your pay daily which so not true. Trying to find out what is going on is the worst as you can only reach someone through the chat and that after 45 minutes of waiting. Forget about reaching a live agent. I've been calling for the four days my company has had us signed up and wait time is greater than an hour. I am begging my company to get another system for us as the employees. And I am definitely going to make sure they read the reviews for this trash a.. company that has figured out a way to get over for companies on EST.

This is the worst payday advance app I have ever used. I have not been able to take an advance for five days and am now on vacation with NO MONEY because no one can tell me what went wrong with my account and every person I've talked to claims it has been escalated but NO MOVEMENT has taken place. I will NEVER use this app again. You're better off just waiting to get your full pay when it's due.

Firstly, they have restrictions on what you can use your card for even though it's YOUR money which you should be able to spend as you please. That alone is a good enough reason not to use Branch. Recently I spent some money on a pair of shoes and now that that transaction is pending, my card is getting declined at the grocery store. After ordering the shoes it shows I still have $77 in my account. The $60 for the shoes has already been subtracted from the balance so the $77 should be available for me to use and it's not. This is extremely frustrating. My experience is that they do everything possible to keep you from actually using the money in your account. I'll be ditching my Branch account ASAP.

Branch has one of the worst customer service department I have ever dealt with. All I want to do is put my middle initial and Jr. on my account profile. After a chat that took over 30 minutes and a phone call, I have gotten absolutely nowhere! Maybe I will try to contact them by carrier pigeon next time or simply just close my account. Utterly ridiculous...