BranchReviews of branchapp.com

SCAM ALERT. I WILL BE REPORTING TO THE NYS ATTORNEY GENERAL FOR FRAUD. CANNOT SPEAK WITH ANYONE LIVE. ON HOLD 45 MINUTES. A LEVEL OF DISRESPECT UNHEARD OF

Customer service does not answer phones 45 minutes of waiting and still waiting. Even the chat bot isn't replying. 0 stars

First off they have no phone number in Toronto to call. They have a link to leave an audio message to no avail. All I want is some info on a chair I would like to buy. How can you possibly deal with a company with no phone number, let alone after sale service like warranty. Caveat Emptor

This is an absolute scam, Not a Bank. my account was hacked and stole my momey, but when I requested a dispute it took them four months to investigate and finally denied the dispute. They dont listen to you. Do Not have an Account with this Bank.

Try to talk to a person. This company has zero customer service skills. They effin' suck.

I can’t log in to my Uber pro account because of a nonexistent passcode. 3 hours of talking to robots and people who don’t know anything about anything later, it turns out the account is powered by branch. These reviews shed light on why its been a week since I’ve talked to “anyone” and my issue still hasn’t been resolved but I still get a email every now and then telling me to just redownload the app. That didn’t solve the issue the last 30 attempts. I highly doubt that it would work now.

Absolute trash employees. Terrible customer service. You'll be on hold for 3 hours just to get the run around. No actual resolution to be found. They do this so you can't spend your money and after the card expires they get to keep your money.

I’ve been with Branch since 2021, but this recent experience has been beyond frustrating. I haven’t been able to log in for 3 days, and despite reaching out for help multiple times, I’ve gotten nowhere. It’s now the weekend, and I still can’t access my funds. Because of this, I lost a major contract. Branch is completely unreliable. I texted them all my info, emailed repeatedly, and even tried calling, but there’s no real customer service. I regret that my company switched to Branch—I was fine with PayPal and my bank, where at least I could speak to someone every day. This has been a nightmare.”