jsmom
Just couldn't continue to subscribe and look the other way on poor customer care
After 7 years of using Braintap app / headset I had to part ways. They no longer look out for users' best interests like they once did. And it didn't have the same affect. Always had to start app twice and then even though paid subscriber, was limited on number of sessions. It says that nowhere on the site. Customer service went steadily down hill. It was not good talking to them anymore. They didn't have my back. You have to autorenew with them or cancel 30 days prior to your annual subscription renewing. That is deceptive. Users subscribe to reduce stress, not get more, which is happening more and more with braintap. Their ethics are now questionable, which is unfortunate because there was huge potential on this app. I will look online for free / low cost apps without expensive equipment. I am so sorry this happened, I did try but braintap support steadily declined.
Response from BrainTap IncAug 24, 2026
Thank you for taking the time to share such detailed feedback after 7 years with us. That kind of loyalty means a lot, and we're genuinely sorry to hear your experience declined over time. We take feedback about customer service and subscription clarity seriously, and we'd like the chance to understand what happened with your account, including the session limits and app issues you mentioned. Our team will be reviewing the situation. If you would like to discuss some opportunities to continue receiving the benefit of BrainTap, please reach out to [email protected], and we will provide some options. We appreciate you giving BrainTap the years you did, and we wish you well moving forward. - The BrainTap Team