maria dolores K.
Terrible costumer service
Terrible costumer service. I bought BrainTap when they came out with it and light have mot worked for several years. They wanted a receipt of purchase 🙄 They had no record in their syatem of my purchase, I wasn’t able to log to the app as well for years No help, constant hurdles. I do not recommend it
Response from BrainTap IncOct 22, 2026
We’re sorry your experience has been frustrating, especially with a device you’ve had for so long and trouble getting into the app. Verifying a purchase is how we confirm eligibility for hardware support, and we understand it can feel like an extra hurdle when you’re just trying to get help. Please email [email protected] with whatever purchase details you have, such as the email used at checkout or an old order confirmation, and our team will review your account and the options available. You can expect a reply within 4 to 6 hours. We are working with our support team to investigate the situation and will be in contact to work towards a resolution. - The BrainTap Team.