Brainsmate Reviews | Read Customer Reviews of brainsmate.com

BrainsmateReviews of brainsmate.com

3.9826 reviews
Education Services

Brainsmate

About Brainsmate

Join our community What is BrainsMate? Unlock Your Mental Edge. Curious about your cognitive potential? BrainsMate provides the exact tests, insights, and training tools you need to map your intellect and actively build a sharper mind. 🧠 Assess Your Intellect Receive your precise IQ results alongside a complete, section-by-section performance analysis. Gain a comprehensive overview of your specific cognitive strengths and decode your natural thinking style. 🎯 Train & Improve Actively support your cognitive growth using our dedicated training platform. Push your mental limits with our curated collection of brain training games, logic puzzles, and daily tests & quizzes. 🌱 Expand Your Growth Take your personal development even further with additional, deep-dive assessments focused on your career, relationships, and self-growth. Challenge your brain Need assistance? No matter where you are on your personal development journey, we're here to help. If you ever have questions about your results or account, please reach out to our team. Contact Us

Brainsmate (brainsmate.com) has 826 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: brainsmate.com
Website: brainsmate.com
Category: Education Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Brainsmate reviews

826 approved reviews, newest moderated first

Elisa
Sep 18, 2026
Still waiting for my results
Still waiting for my results, even after I payd for it.
Response from BrainsmateSep 18, 2026
Dear Elisa, We sincerely apologize for the delay and any inconvenience this has caused. Your full test results are available directly inside your user profile on our platform. Please log in to your account to view your report. If you are unable to log in, cannot find your results in your profile, or suspect a typo in the email address used during checkout, please write to us at [email protected]. Our team will gladly locate your account and ensure you receive your report right away. Customer Support Team BrainsMate
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Evil S.
Sep 18, 2026
Spam , lies, looking to take your money
Spam , lies, subscription without consent, there is no cancelation button afterwords . and I emailed them they responded that they canceled the subscription but still my card got deducted. I had to cancel my card. Most people are not aware of the subscription so be mindful.
Response from BrainsmateSep 18, 2026
Dear Customer, Thank you for sharing your experience. We sincerely apologize for the frustration caused by this situation and for any confusion regarding your account status and charges. If a charge occurred after our team confirmed your cancellation, this may indicate either an overlapping transaction that was already in processing by the bank or an issue with locating all associated profiles. We take such cases very seriously, as we never intend to process unauthorized payments after a cancellation request has been accepted. We would like to investigate this immediately and review your payment history for a full refund. Please write back to us directly at [email protected] with your transaction details or the reference number from your previous support request so our senior billing team can resolve this for you. Customer Support Team BrainsMate
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Chantelle H.
Sep 18, 2026
Unauthorised charges
Charged me £1 to get my IQ test results then tried to charge me £40 a week later for a subscription. It certainly wasn't made clear that this was a sub and I'm just glad that my bank caught it and flagged it!
Response from BrainsmateSep 18, 2026
Dear Chantelle, We sincerely apologize for the lack of clarity regarding our trial structure and subsequent subscription fees. User transparency is very important to us, and we are working to make our terms clearer during signup. We would be happy to check your account status and confirm that your profile is completely closed to any future charges. Please write to us directly at [email protected] with your registered email address. Customer Support Team BrainsMate
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Jimmy P.
Sep 18, 2026
This is a scam
This is a scam On their website they give you tell you how you can cancel subscription. Cut to after i paid the one dollar to see the 'IQ results' and i followed their instructions to cancel this subscription. Guess what? There is no option to cancel the subscription. This is deception on their part and should be reported to higher authorities. Look at the other reviews, i am not alone. The 5 star reviews are all obviously botted or fake.
Response from BrainsmateSep 18, 2026
Dear Jimmy, Thank you for sharing your feedback. We sincerely apologize for the frustration caused by your experience with our cancellation process and subscription terms. We assure you that all user reviews are authentic and reflect real experiences on our platform. Regarding account options, while subscription cancellations currently require assistance from our customer support team, we take your concerns about user navigation very seriously and are working to make this process more accessible directly within account settings. To ensure your issue is fully resolved, please reach out to us at [email protected] with your account details. Our team will verify that your subscription is permanently canceled to prevent any future charges and manually review your case. Customer Support Team BrainsMate
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IlIlAnubisIlIl
Sep 18, 2026
Forgot to cancel membership
Forgot to cancel membership. They took out $50 today. I reached out to customer service to ask them to cancel my membership and get a refund. Seeing as how there's no cancel membership on the site. They make it harder for you to actually cancel it. Then was told I cant get a refund and that they did cancel my membership now. I'd give zero stars if i could. Scumbags.
Response from BrainsmateSep 18, 2026
Dear Customer, Thank you for sharing your experience, and we sincerely apologize for the frustration caused by our cancellation flow and billing policy. We understand your disappointment regarding the recent charge and the refund decision. While our system requires support assistance to process plan cancellations, we aim to ensure all customer requests are handled properly. To help us review your account and the decision made regarding your refund, please feel free to reach out directly to [email protected] with your account details. Customer Support Team BrainsMate
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Tyson H.
Sep 17, 2026
Deceptive practices.
Should be made clearer when signing up for $1 that you are signing up for a subscription not just the test. As when I initially went to cancel there was no straightforward way to do so. But I suppose deceptive practices like this are just how they make money.
Response from BrainsmateSep 18, 2026
Dear Tyson, We appreciate your honest feedback and apologize for the frustration caused. Transparency is extremely important to us, and we never intend to make the cancellation process difficult. We are reviewing our registration flow and subscription disclaimers to ensure all pricing terms are presented even more clearly. If you need us to confirm that your subscription has been permanently canceled, please contact us anytime at [email protected]. Customer Support Team BrainsMate
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Michael S.
Sep 17, 2026
When I initially signed up for the site…
When I initially signed up for the site it was $1. However, seven days later I was charged $39.99. I did not see the policy at the bottom of the page. I wanted to speak with a customer service representative, but when I called I was directed to send an email and the call was disconnected. When I sent an email they cancelled my subscription, but I was given the runaround on the refund and never received a full refund.
Response from BrainsmateSep 18, 2026
Dear Michael, We sincerely apologize for the inconvenience and frustration you experienced while trying to resolve your billing query. Our phone line is automated to guide users to our primary ticket system, but we understand how disconnecting the call felt unhelpful. While our terms state that subscriptions renew automatically unless canceled during the 7-day trial, we aim to address each customer's situation fairly. Your account is currently canceled, so no further payments will be processed. To have your case re-examined for a potential adjusted refund, please contact us directly at [email protected]. Customer Support Team BrainsMate
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Riley
Sep 17, 2026
Amazing gave a good iq score
Amazing gave a good iq score
Response from BrainsmateSep 18, 2026
Dear Riley, Thank you for sharing your feedback! Congratulations on your great score, and we are glad you enjoyed taking the assessment. Customer Support Team BrainsMate
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