BrainsmateReviews of brainsmate.com

Response from BrainsmateOct 26, 2026

Dear Jordan Owen, Thank you for sharing your feedback. If we have correctly identified your account, we can confirm that your subscription has been cancelled, and no further subscription charges will be made. For further clarification regarding the payment and your refund request, please continue communicating with our Customer Support Team at [email protected]. Customer Support Team BrainsMate

Response from BrainsmateOct 25, 2026

Dear Customer, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We understand how concerning unexpected charges can be, especially when you haven’t received the confirmation you expected. You can email us at [email protected], and our support team will be happy to review your account. We appreciate your patience and the opportunity to address your concerns. Best regards, Customer Support Team BrainsMate

Response from BrainsmateOct 25, 2026

Dear Eileen, We’re sorry to hear about your concerns regarding the charges. We understand how frustrating unexpected payments can be. Please contact our support team at [email protected] with your account details so we can review the situation and help clarify the charges. Your concerns are important to us, and we appreciate the opportunity to assist you. Best regards, Customer Support Team BrainsMate

Response from BrainsmateOct 25, 2026

Dear Denise, We would like to investigate this charge and assist you directly with a refund. To help us locate your profile in our billing gateway and process your refund request, please reply to this email or contact us at [email protected] with the following details: The email address registered with your account/test A screenshot or copy of your bank transaction showing the €39 charge Once our support team receives your details at [email protected], we will prioritize your ticket and work to resolve the transaction right away. Thank you for your patience while we get this sorted for you. Best regards, Customer Support Team BrainsMate

Response from BrainsmateOct 24, 2026

Dear Lander, We’re sorry to hear about your experience and understand your concerns regarding the charges. We’d like to look into this matter and clarify why the £40 payment was taken. Please contact our customer support team at [email protected] so we can investigate and help resolve the issue as quickly as possible. Kind regards, Customer Support Team BrainsMate

Response from BrainsmateOct 24, 2026

Dear Ruth, We apologize for any confusion regarding the initial USD $1.00 purchase, the subscription terms, and the lack of confirmation or account information you described. Also, we understand how upsetting it is to discover an unexpected charge and then feel that your concerns have not been adequately addressed. Our team appreciates the opportunity to review your case and investigate what happened. Please contact our customer support team at [email protected] with your transaction details so we can look into the circumstances and review your concerns regarding the charge and refund request. Thank you for bringing this matter to our attention. We value your feedback and recognize the importance of making our pricing, subscription terms, and billing communications clear to all customers. Best regards, Customer Support Team BrainsMate

Response from BrainsmateOct 23, 2026

Dear Owen, We are fully committed to resolving this billing matter directly and assisting you with a refund. To locate your transaction securely in our payment gateway and process your refund request, please send an email to [email protected] with the following details: The email address associated with your test / account A screenshot or copy of your bank statement showing the £40 transaction details As soon as our team receives your email at [email protected], we will prioritize your case and work to resolve the transaction right away. Thank you for your patience as we finalize this for you. Best regards, Customer Support Team BrainsMate

Response from BrainsmateOct 23, 2026

Dear Customer, To help us assist you, locate your account, and safely resolve any subscription or refund questions, please send a direct email to our support team at [email protected]. In your email, please include: The email address associated with your BrainsMate account or test results Payment receipts or transaction details (if your request is regarding a charge) As soon as we receive your message with these details, our billing team will review your account and follow up with you promptly via email. Best regards, Customer Support Team BrainsMate