Hannah U.
Give me my money back
Give me my money back! I paid for the test to get the result a few days ago and today you took $29 from my account! I did not opt for subscription! I did not agree to pay $29. Had I known you’ll charge me for $29 I would not even use your website! Youre scamming people!
Response from BrainsmateJul 18, 2026
Dear Hanna, We are sorry to hear about your experience and understand how unexpected charges can be upsetting. Please note that access to your test results and any subscription terms are presented during the purchase process. If you believe you were charged in error, we would be happy to review your case. Please contact our Support Team directly with the email address associated with your account so we can investigate the payment and assist you as quickly as possible. We value every customer and are committed to resolving billing concerns fairly and transparently. We appreciate the opportunity to look into this for you.