BrainMDReviews of brainmd.com

Response from BrainMDFeb 4, 2026

Mark, thank you for sharing your feedback. We’re sorry this experience felt frustrating, and we appreciate the opportunity to clarify a few points for anyone reading. BrainMD subscriptions are always optional and clearly presented on the product page and again during checkout, with a clear choice between a one-time purchase or a subscription. Pricing varies by product and quantity, and customers are never required to purchase large monthly commitments to shop with us. We also want to clarify that calling is not the only way to cancel a subscription. Customers can request cancellation or make changes through email or live chat, in addition to phone support, and payment methods can be removed. Our intention is always to make subscriptions flexible and fully in the customer’s control. We understand how billing concerns can feel stressful, and we never want anyone to feel misled or stuck. We apologize as well for the delayed response here, as we’re newer to actively managing Trustpilot reviews. Outside of this platform, our support team is available by email ([email protected] ), live chat, or phone, and we’re always happy to help resolve questions or concerns.

Response from BrainMDFeb 4, 2026

Christine, we understand how frustrating it can be when order details don’t appear as expected, and we appreciate you sharing your experience. We also want to note that we’re newer to actively managing Trustpilot reviews, which is why this response is coming later. For clarity, promotional or “free” items may still appear on order confirmations or invoices for tracking, customs, or system purposes, even though the item itself is not charged. Differences between documents can also occur due to currency conversion, taxes, or shipping adjustments, which can understandably be confusing. We’re sorry to hear that your interactions with customer support felt unsatisfactory. Our intention is always to provide clear, respectful assistance and help resolve questions when they come up. If you ever need clarification around an order or billing details, our support team is available by email at [email protected], phone, or via live chat on our website.

Response from BrainMDFeb 4, 2026

We are reviewing this post with Trustpilot, as it does not reference a specific BrainMD product or a verifiable experience with our company. We will follow up here once the review has been completed.

Response from BrainMDFeb 4, 2026

KitKat, thank you for taking the time to share your experience. We understand how discouraging it can feel to invest in something you were hopeful would help, especially when you’re trying to support your memory and overall well-being. We also appreciate your patience in receiving a response here, as we’re newer to actively managing Trustpilot reviews. Our assessments are designed to offer general guidance based on the information provided, not to diagnose or guarantee specific results. Products like Brain & Body Power are intentionally formulated as broad, foundational supplements meant to support overall brain and body health, rather than focusing on a single ingredient or concern. We recognize that everyone’s needs and expectations are different, and it’s understandable to feel disappointed if a product doesn’t align with what you were hoping for. Feedback like yours helps us continue working to improve how we explain assessments, product purposes, and available options so customers can make informed decisions. We appreciate the opportunity to clarify how our assessments and products are intended to be used.