charu D.
Great ease of ordering but poor velcro quality
Great ease of ordering Quality of velcro has deteriorated very rapidly thus have to reorder and it is very expensive. Dont mind spending it once but the velcro has frayed very rapidly and looks unprofessional and unclean when wearing. The support is very good. Wish there was a guarantee for velcro quality so my braces can be replaced for free. I may send my patients to Hand therapist to fabricate so insurance will pay for it.
Response from BraceLabDec 4, 2023
Thank you for your feedback, Charu. We offer a warranty for your product. Feel free to contact our Support Team at 888.235.8221 to confirm its status. Additionally, they can provide you with care instructions to maintain the cleanliness of your MetaGrip and extend the life of the straps.