Angela T.
Order during there thanksgiving sale
Order during there thanksgiving sale. Only received one item. Contacted customer service numerous times, finally got ahold of someone said the must file a claim and look for the missing product. Then they said they would send me a 30% off coupon for December the same that is on their website. What a joke, Never buying or recommending this product. Get your customer service in check.
Response from BPI SportsDec 8, 2017
Good morning I am sorry you are unsatisfied with how we handled your claim. After looking over your claim our associate did file a claim to find your missing product and then you advised him to issue you a refund. We have filed that for you and you should be receiving your refund for this issue. Sadly from time to time USPS does misplace products or boxes and this causes orders to go missing and with your order being sent in 2 shipments this is why. I do apologize for USPS error. Thank you for supporting BPI Sports.



