Box Genie helps brands create unforgettable unboxing experiences with high-quality, custom corrugated packaging. From custom mailer boxes and shipping boxes to product inserts and more, we make packaging that protects, impresses, and delivers.
Box Genie (boxgenie.com) has 146 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
boxgenie.com
Website
boxgenie.com
Category
Shipping & Logistics
Location
Kansas City, Missouri
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 92% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Great presentation and the sample box was creatively fun and informative. We look forward to doing business with the company in the near future.
Response from Box GenieJul 2, 2024
Hi, Christopher! We're happy to hear you enjoyed reviewing our sample kit. If you have any questions please let Bailey know.
We're looking forward to partnering together in packaging!
Thanks,
The Box Genie Team
DH
David H.
Excellent customer service.
Excellent customer service.
Response from Box GenieJul 2, 2024
Hi, David! Thanks for your review of Box Genie. We can't wait for your next set of mailer boxes.
Thanks,
The Box Genie Team
ED
Erica D.
Brittany was on top of our order the…
Brittany was on top of our order the whole time- from quoting through production. They even delivered ahead of time! Great service, will definitely work with them again!
Response from Box GenieJun 21, 2024
Hi, Erica! Thanks for partnering with Box Genie on your box projects. Brittany and the team love working with you and already can't wait for your next project.
Thanks,
The Box Genie Team
GS
Gage Sollie, W.
THE BEST MAILING SERVICE, PERIOD
Box Genie is absolutely incredible!
They have, by FAR, the best service I have had the pleasure of using.
First of all, the design software is absolutely top notch. Most other services only really allow you upload single images that get blown up to fit the product, or you have to use a third party software, usually purchased if you want quality, and then submit a design you create in said third party software.
Box Genie’s design software allows for multiple layers of designing, intuitive framework; such as symmetry lines and alignment tools, recoloring, resizing, and much more. I was surprised the software alone was free.
With that said, one might expect higher prices, which as a base - Box Genie may - compared to other companies. BUT* they ALSO PRICE MATCH. this was the tipping point for me. My Box Genie representative, Adam, was more than happy to engage with me and discuss the nature and needs of my business, and within a week - we settled on an outstanding agreement for all my future business.
And I’m SO glad I did.
Lastly, the final products are INCREDIBLE. The box is high quality material, and the print of my design translated IMPECCABLY to the physical product. And is also very high quality in color and detail.
The boxes came well packaged and very timely. They are very easy to fold and shape, and they are VERY resilient. (I sell merchandise and I pack a gooood bit in each box)
I cannot stress enough how amazing Box Genie is. I would recommend to ANYONE thinking about it, and I AM recommending to all my friends and business partners; USE BOX GENIE!!!
Response from Box GenieJun 13, 2024
Hi, Gage! Thanks for the glowing review of Box Genie. We are so glad to hear that you love your mailer boxes and are putting them to good use.
Please be in touch with your account rep regarding referrals. :) We'd love to hook you and your partners up!
Thanks,
The Box Genie Team
FL
Felicia L.
We love our boxes!
The design and ordering process what really easy. Bailey was super responsive and kept us updated during every step of the process. We love our boxes and can't wait to start shipping orders out with them!
Response from Box GenieJun 13, 2024
Hi, Felicia! Thanks for your review of Box Genie. We appreciate the opportunity to partner with you on your triangle mailer box project.
Bailey and the team look forward to your next project with us!
Thanks,
The Box Genie Team
JS
Jennifer S.
Great Communication & Service
The Box Genie team is always responsive and easy to work with. I appreciate the continued communication.
Response from Box GenieJun 13, 2024
Hi, Jen! We are so happy our paths crossed again and are grateful for your referral for this packaging project.
Thanks again and we hope to work on an upcoming box project soon.
Thanks,
The Box Genie Team
TM
Teresa M.
Easy interface!!
Easy interface and good customer service makes this my go-to for custom boxes.
Response from Box GenieJun 3, 2024
Hi, Teresa! Thanks for continuing to trust Box Genie with your custom packaging needs. Our team loves working with you and can't wait for your next project!
We're grateful for a partner like you.
Thanks,
The Box Genie Team
BA
Brian A.
Gave them a shot, Glad I did!
Found them on the web. They were the one company that would make us the exact size custom box at a good price. Gave them a shot and was very pleased with our custom mailer boxes. My only complaint was no email updates to let you know where your box was in production. Once I reached out Box Genie customer service reached out the same day with an update. One week from start to finish, Great USA company, I will be ordering again.
Response from Box GenieJun 3, 2024
Hi, Brian! Thank you for placing your first order with Box Genie. We appreciate your trust in us and can't wait for your next set of mailer boxes.
Noted about the email updates during production. I've provided your feedback to our team for consideration of future updates.
Thanks,
The Box Genie Team