Brandyn T.
Doing it the "old fashioned" way
Had an accident out on the trail that caused a major component to bend on my drivetrain. My chain continued to have issues for the rest of my ride. I reached out to Box for a warranty request (after I bent the product back into shape) and was told that it looked like it was in good shape and didn't merit a warranty. A testament to my craftsmanship, I know... I did purchase the parts outside of the standard channel, but after verifying that they were legitimate parts, I was told that I qualified for a crash related discount. There is no way that this is standard at other component manufacturers... Tomas serviced my claim and helped me afford the parts to get me back up and running. He also noticed that I was charged for shipping when I qualified for free shipping and made an update to my order. I'm planning on keeping the original parts just to have a spare in case something happens in the future. Easy 5 star recommendation... I'll be a lifelong customer if they continue to serve their clients the "old fashioned" way!!