Speed F.
Box stands behind their products and has great customer service
We have put Box Components on three of our family bikes and we have loved them. I used to be a die hard SRAM guy but decided to try Box when refreshing our bikes to 1x systems because they are much more affordable and they warranty their parts which is great for a family on a budget. I have put the warranty to test. Box was great at replacing a shifter my son broke when he wrecked. The carbon handlebars also broke at the shifter so the impact was pretty decent. From the time I made the claim until I had the replacement part was 6 business days. The claim form was easy to use and Tomas at Box responded quickly to my inquiry. All my friends who were around during my son's wreck said there was no way a mountain bike component company would stand by a breakage warranty. They did. Box stands behind their products and has great customer service. Their live chat is answered by live people who actually work at Box. Their live webinars with Ethan are great to. I may not have questions for Ethan, but I learn a lot about the components on my bike, the R&D process, manufacturing choices, and the industry in general.