BoxReviews of box.com

The user experience is absolutely terrible. So clunky. Try viewing an album on mobile. Trying to just get to the next page is a joke. No way to organize in a smart way.

I contacted Box a month ago to enquire about setting up a business account using their non-profit package. I had an online video call with a sales rep which went well. He suggested a mid-range paid package. He said he'd be able to set it up by the end of the day. I then emailed to say the free starter package would suit our needs best to begin with, and I haven't heard a thing since, despite emailing twice. 3, nearly 4 weeks have passed and I've had no response. It could be a coincidence, but it doesn't look great that as soon as I said 'free option please' I heard nothing more. I invite Box.com / org to get in touch to complete the setup.

Firstly, this is Box.com cloud storage and sync, you can tell by the logo. One or two of the other reviews appear to be for a totally different company. I have the Free version of Box installed on my laptop plus the Android app, 10 GB and as soon as I added the phone app they gave me another 5 GB. I use them for transferring files between the two. No more messing about connecting them with a cable. Sync is fast and flawless. On pc it opens in Windows Explorer where I can happily create folders, copy and paste files, move or delete items, and so on. I think it is superior to Drive, with the bonus that it's not Google!

Ordered a PC at the end of March. Paid for the 10 days build service and specific delivery date. 17th comes and goes and I have not heard anything from box. I then called on 19th to get told that they are having some issues with the power supply and it would be Thursday or Friday when i got delivered. Called Thursday afternoon as I have not had a delivery email. Now get told that it will be the following week, maybe! Spent £1400 and no one can tell me when I will get the PC or whats going on. As a offer of compensation they offered a refund of £7.95!! How insulting. Finally managed to get the PC a week late but I had to do all the chasing. They need to work on communication.

Absolutely horrendous customer service. I am an admin for 2 Business Plus with Governance accounts, 1 Personal Pro account and 1 paid Personal account (i.e. 4 paying accounts) and support says they cannot do a 5 min customer service call. If someone has 4 paying accounts with you, you do the right thing and pick up the phone, spend 5 mins with them and resolve the issue. Alternatively, 45 mins spread over multiple emails over multiple days for the same issue is in NO WAY efficient use of customer or company time.

Do not use this company. They are. CRIMINALS in my opinion. The cancellation process so so difficult and you need to cancel several times. I did not see the very small print to cancel and have now been charged. I have asked them to cancel on three occasions and they still haven’t. DO NOT USE!

I have 50GB free space and only used 5gb but when itry to upload a small file (110MB) it gives me an error that i need to upgrade. Oh really ?? Looked everywhere for a support and nothing. What a great service.No trust anymore this site as they are not transparent , so if they are not imagine what happens to your uploaded files. I will move to another more secure platform and DELETE my account

I see I'm not the only one who has had money improperly taken by BOX. I was a free user since 2013, so when they asked me to pay an annual fee a year ago, I thought it fair. Then in January 2023, they took $540 out of my account without notice--billed me $180 x 3, which I assumed was for 3 years annual subscription --because 1) it did not specify on the invoice, and because 2) I received some fairly firm emails and phone calls saying that I was "out of compliance" because I had additional users on one of my folders and I needed to purchase more seats since I only had paid for one.) When I canceled the account, they stated that the 3x was for "seats", (but your rep said I only had one...) and the $540 was for the current year subscription, and they would not be reimbursing me (see Terms). Had I known that there was going to be a new financial charge to file sharing, I would have removed these files from the account. Because for 10 years this filesharing had been free. I now have removed ALL of my files and canceled my account immediately. I am even willing to pay for the one year/one seat because of their terms, but support/billing stated they won't be reimbursing anything because it's the TERMS OF SERVICE. I am willing to pursue this, so let's see how this turns out. Me against a large corporation that actually operates out of another country (UK). It also concerns me that there is no way to cancel my credit card online--I have to contact their billing office and trust them to make those changes. Which I don't trust. Thanks for listening. Update: After a very strongly worded email stating that I intended to pursue, BOX did reimburse a portion of the amount, leaving me responsible for approximately 1 year of 1 seat, even though I canceled and deleted my account within 3 weeks of the term. That is what their new terms say (changed without notice). I will not pursue further, but they got me for a third. 😣