Buck A.
Deceptive practices
I was deceived into signing up for a box account and have been billed for it for over a year. I have no use for their service so why would I have signed up for it. Stupid me for not paying more attention.

Box helps growing businesses manage and get more value from their content on one secure AI-powered platform. Combining file sharing, document management, workflow automation, e-signature, and AI tools in one place, Box empowers teams to reduce tool sprawl and improve visibility across all their files. Organizations use Box for secure internal and external collaboration, knowledge management, contract lifecycle management, onboarding, controlled documents, and audit-ready archiving. For teams adopting AI, Box is designed to connect AI to business content with permissions, governance, and auditability in one file system. The platform also supports compliance and security needs with features such as access controls, retention, classification, and protections for regulated environments, including support for requirements such as HIPAA and FINRA.
Box (box.com) has 289 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Claim this listingInternet & Software · El Monte, California
Excellent

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289 approved reviews, newest moderated first
Buck A.
I was deceived into signing up for a box account and have been billed for it for over a year. I have no use for their service so why would I have signed up for it. Stupid me for not paying more attention.
Drinks with Destiny M.
Anyone who wants to unsubscribe can not simply do so. I have not used them for several years and they recently started sending emails. I have had to jump through many channels to try to unsubscribe because they make you! you can not just hit a button. And when they respond, it's never to what you ask. I asked to be unsubscribed because I no longer have an account and wanted the emails stopped. Their response was "I am confirming you do not have an account with us."
Dan B.
Thieves. They stole 90 euro from my account. I never got any confirmation about a payemt that woukd take place, there was no notification saying i would ever oay anything
Cardinal C.
I signed up, put in my credit card info on the trial, seen it was nothing that would work for me and attempted to cancel through the web of rabbit holes. I contacted directly through the site, was assured the "membership" was cancelled. 4 days later they tried to charge my card $540.00 for a 3 person team, I'm a single user. Good thing for me I had my card Locked. Contacted them Again, after Numerous emails, I received this, as a "courtsey" we will cancel your account and not charge you again. oh, ok.
Katherine P.
The ABSOLUTE WORST CUSTOMER SERVICE!! Don't ever expect to receive help because they will take you around in circles after taking your money and it will never be resolved.
The Kingsley T.
Would give zero stars if I could. The worst.
Arash S.
I am an Uber taxi driver in London, UK. My story with Box company started on the day when my bank card expired and Uber company could not deposit the weekly salary to my bank account. According to Uber's request, I was forced to register in the app of the Box company, which is the company's office in America, so that Uber could deposit the one week's salary into my account with the help of the Box company, and after the deposit, I received the salary, and I Request the Box company to close my account in the app and delete my bank details. Unfortunately, Box company secretly withdrew £172.80 pounds (£57:60) pounds per month) from my account for three months without my permission. Box company does not explain why it took this amount from my account, this is a clear theft and a dirty and unethical act. I have been emailing the box company many times for four months, and unfortunately they rejected my request and ignore me . I hope that the manager of this company will see my message and order the money to be returned to my account, this is good for the reputation of box, box had no right to betray my trust and take my money.
A business O.
Decent but basic cloud storage service provider. Likely overpriced for the value received. Word of warning: no refunds will be provided for auto renews, even the day of cancellation. The feature is designed to be more convenient for the company to extract additional dollars from you than it is for you to save time reviewing/approving another year of service.