Ella B.
Scamming Peoples Money! Avoid
Scam company, sells items they do not have in stock. Then offers to swap for another item, which they then also claim is out of stock. Despite this the listing still shows as available on their website the next day. Appears that they are selling items they do not have to numerous customers. When requesting a refund, they refund less than the amount you have paid! Clearly just scamming peoples money! Avoid this company!
Response from Boutique Ottoman JewelryDec 2, 2024
Dear Ella, We are truly sorry to hear about your experience and appreciate you bringing your concerns to our attention. At Boutique Ottoman, customer satisfaction is our top priority, and we take these matters very seriously. We would like to clarify our process to address any misunderstandings. If an item is unavailable or the remaining stock is imperfect, we offer an alternative product—often of higher value—at no additional charge. If the alternative does not meet expectations, we always provide a full refund of the amount paid. Our aim is to ensure that our customers are fully satisfied with their purchases. We want to assure you that we operate with the highest standards of integrity. All transactions are processed through globally trusted payment systems such as Stripe, PayPal, and AmazonPay. These platforms enforce strict security measures, ensuring complete transparency and safeguarding your payments. We are committed to addressing any issues and providing the best solutions for our customers. If you have any further concerns, please do not hesitate to contact us directly. Having successfully served over 45,000 satisfied customers worldwide, we strive to exceed expectations with every order. Your feedback is invaluable to us as we continuously work to improve our services. Thank you for giving us the opportunity to clarify and rebuild your trust. Kind Regards, Boutique Ottoman Customer Support [email protected]