Lcharm
Great Products/No Customer Service
My first B&F order shipped pretty fast. I received it within 2 weeks but was missing one item out of a duo order, a body oil. I emailed B&F and got a response from Kelis herself which was odd since she stated she now had customer service. She stated she would refund the body oil and also send me a complimentary one. I was really impressed at how quick tht took to rectify the issue. Well...the next day I got the shipping notification for the oil and safely received it but no refund still to this day. Very misleading to lie abt the refund on her part. I loved her products so I put a second order in and upon getting the shipping info... the package was reported damaged by UPS in transit and stated they would send the package back to the seller and notified them also. I have since contacted B&F 6 times with no response. Emails, DM and text. Theres also a fake phone # on the B&F IG page. I must've gotten lucky that first time I contacted them. So now I have receipts stating tht UPS damaged the package and will be initiating a chargeback from PayPal to get my money back. I have no other choice. Kelis seems to not have the capital or professional awareness of what it takes to run a business with unforseen issues. She's assuming there will be no shipping problems and has no contingency plans for said concerns. Kelis needs to stop all production until she truthfully has real valid customer service reps to help us customers. I will no longer buy from her which is sad because her products actually are really amazing. I tried. Best of luck to B&F.