Boundary SupplyReviews of boundarysupply.com

Ho malauguratamente acquistato uno zaino da questa azienda, pagandolo oltre 200 euro, pensando che al prezzo corrispondesse la qualità. Mi sbagliavo di grosso. Dopo solo 2 mesi di utilizzo leggero, lo zaino ha graffi e strappi davanti e ai lati, e dopo solo 6 mesi è venuta via una delle chiusure magnetiche. Dopo aver contattato più volte l'assistenza clienti, le risposte che ho avuto sono state: 1) ti mandiamo una chiusura magnetica di ricambio (che però io non saprei riparare) 2) ci mandi a spese tuo le zaino in US per farlo riparare (a costi assurdi chiaramente) 3) Ti mandiamo uno zaino di rimpiazzo dagli USA, ma devi pagarti tasse, dogana, e spedizione. Il tutto mentre lo zaino era ancora in garanzia. Ho lasciato perdere e ho buttato lo zaino. Vi consiglio di stare alla larga da questi prodotti, che sembrano ottimi ma sono di qualità davvero pessima.

The products are fine, but the shipping is a headache.

Simply amazing. Both the quality of the product, and the customer service. I bought a couple of Boundary items that were supposed to go together. Note: bought them from a retailer, not directly from Boundary. Attaching one to the other didn't quite seem to work well. I took pictures and sent them to Boundary customer service via their website. Got a quick reply from Kailey, who said that one of the items is from a newer line, and the other is from the older. Boundary offered to replace one item directly to make them match. Absolutely free of charge. Two months after my purchase. Love the quality. And I didn't think such customer service existed anymore!!

Bought a used bag from someone and it didn't come with a waist strap. Couldn't find anyone else selling it online so I emailed Boundary Supply they responded back and said they'd be happy to help. I was able to get the strap super quick with no hassle. Awesome gear with even better customer service. Thanks for being on top of it Kailey! Great service.

To right a review it’s easy if you deal with the bests you get the best! All items so well made the thoughts are in the detail !!! I got the sling x pac and a lot of accessories from boundary and I am just happy ! After all the searching from tumi to code of bell they got me for me good. And if you have questions Kailey from the support gives you all informations you need. No joke they are just so much concerned that you get what you want.Awesome and a big thank you from Germany to boundary supply

I've just received both of my orders this week (Errant Pack, PK-1 Packing Cube, MK-2 Camera Cube, Port Kitt, HT Key Clip). The products are fantastic, I really love them so far. The quality, the looks and the materials are all great, the bag and all other accessories feel premium and sturdy. I also liked the packaging. The order came in a resealable plastic bag (so if you want to send it back you can do so in it's original packaging) with Boundary written on the outside. Every item separately packed inside a zippered linen bag. I'm just starting to use the bag and the accessories, so time will tell, but based on the first impressions i don't think there will be any problems. For the orders to be shipped did take some time, but I don't think it was that terribly long to rase any alarms. (I had 2 orders, the last one was made May 5, 2023 and i received both of my orders May 23, 2023. I think that's normal especially for an international order, but you can decide for yourselves.) Also it came 3 days early according to the date provided by DHL. Based on the negative reviews here I was a bit worried, so I did reach out to their customer service many times (also I'm pretty indecisive and made a bunch of questions prior to my order). They replied to and helped with each of my annoying questions every day. In my opinion that is an exceptional customer service. So to sum it up, I love the products, the customer service was great, and the shipping time fairly normal. I would recommend buying from them!

Came all the way here to warn everyone not to buy anything from here. Charging shipping both ways if you're unsatisfied with a product. It's 2023, you're an online retailer, customers are spending $80+ on an item sight unseen, and no return label? Basically paid $20 to look at the bag for 5 mins and realized that it sucks. Terrible customer service. No attempt to make things right.

Unfortunately I have to give 1 stars after nearly 3 years of using the prima systems. Let’s say I was disappointed at first as well, since when I bought backpack, it took nearly 4 months to arrive. But since it was during the pandemic, I accepted the delay. Once I got my bag, I was very happy to use. Well turns out that the material on the inside do the straps and the back, generates quite some friction, when in contact with jackets. So now I’m here with an expensive backpack, that ruined my jackets. Just stay away from these products.