Boundary SupplyAT BOUNDARY, WE CREATE TECHNICALLY INNOVATIVE AND SUSTAINABLE PRODUCTS DESIGNED TO LAST AND MAKE LIFE MORE COMFORTABLE.
Boundary Supply (boundarysupply.com) has 698 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Cody
Ordered a product on 11/28 (Black Friday). It never shipped until I sent a support up email on 12/14. Item never arrived so I had to request a refund. I have a Boundary Xpac backpack and the quality is great but their CS is terrible. All the way back to the Kickstarter days. You place an order and never know if it’s going to ship.
Response from Boundary SupplyJan 12, 2021
Thanks for your review and feedback, sorry for the delays.
bitzeche G.
Awsome product, prompt, friendly and helpful support.
Response from Boundary SupplyJan 12, 2021
Thanks for your review and support!
Jan L.
I ordered an arclite sling bag and accessories during black Friday. Didn't expect to arrive within two weeks to Thailand. The sling bag has became my daily bag pack replacing my errant bag. The aluminum close hook got scratch since my very first week of using. Better scratch resistance next model would be great. I found it quite annoying without a cup holder. I sorted of have a work around by using a cup with small handle to hook it with the close hook but it's not that convenient to unpack. So far great quality bag. Will always be a big fan .
Response from Boundary SupplyJan 11, 2021
So good to hear you are happy with your new Arclite! Thanks for your review and support Jan!
Jeff O.
I ordered the Aegis X-Pac duffle bag and then two pairs of the denim pants. It took over 15 months to receive the total order. The customer service was garbage - told me there was nothing I could do and that they could not give me an updated timeline. For a startup, they need to get their s*** together - not acceptable.
Response from Boundary SupplyJan 11, 2021
Thanks for the review and feedback here Jeff. Please contact us at [email protected] and we can work to find a solution with you there. Thanks again!
Rodney K.
An amazing Investment: Don't let Sticker shock put you off this start-up Company is growing bigger and bigger for a reason all parts and buckles are Replaceable. shipping fast and the customer service is Consistently helpful
Response from Boundary SupplyJan 11, 2021
Thanks for your support and endorsement here Rodney! We are stoked you are happy with your items!
Thorsten
The products are outstanding adn the quality is so far realy good, just the lead times are unnecesseraliy long... still havent received the order which is related to this Review Request from Boundary Supply
Response from Boundary SupplyJan 11, 2021
Thanks for your review! We were restocked with your order and have shipped it out to you, you can track it here - https://webtrack.dhlglobalmail.com/?mobile=&trackingnumber=GM545120912002578502
Matthieu
Shippment to france not too long, great bags and support very fast; Nice company to deal with. Would buy again with confidence!
Response from Boundary SupplyJan 11, 2021
Thanks for the support and endorsement here Matthieu!
Kyle P.
Zero information on how to attach the aux compartment. Aux compartment came with 2 different straps with no explanation as to why or how to use them. A cardboard label attached that had enough room for instructions instead housed a link that gave zero installation instructions.
Response from Boundary SupplyJan 11, 2021
Thanks for the review and feedback here Kyle, sorry you are having issues with attaching your AUX. Feel free to reach out to us at [email protected] and we can assist you there. Thanks!
