Boscov'sReviews of boscovs.com

It seems to me if Boscovs is willing to ship items free to a customer, they should be willing to accept the return of the item without the customer having to pay the return shipping. I spent $59.00. I will be refunded the $59.00, but it cost me $17.00 to return it. Most likely I will never shop Boscovs again.

I ordered 4 bras. When the package arrived, I received a dress instead. Tried calling the customer service number and kept getting hung up on. I ended up calling the corporate office, my account was credited, I reordered the bras over a week ago. Still haven't received them. The order tracking on their website isn't working. I keep getting a bad request message. There is no one to talk to if you place an online. This is ridiculous.

I would never recommend this company. Their website clearly advertises free shipping on orders over $49, which is why I placed my order. After I completed my purchase, they emailed me saying they were going to charge an additional $15 for shipping. My order consisted of multiple lightweight plush dolls, so there was no reason for this unexpected charge. If you're going to advertise free shipping, you should honor it—not change the terms after a customer has already placed an order. Very disappointing experience, and I will not be purchasing from this company again.

I got an order from them and the only thing was they didn't have allot of choices in my particular style. But I found them in younger people's clothes. They charged me the correct sale prices and their prices were great. Free delivery ... And I got everything with in a couple of days. No fuss no muss! Thanks Boscovs!

False advertising of sale prices on today’s sales 6/27/26. Wasted a lot of time shopping only to find that prices were not as advertised. Sadly, I won’t be returning to this otherwise well stocked store where sale prices are not competitive with other retailers.

We were Sold a lemon The couch we bought just back in November 2025. Started frying after a couple weeks of having it . After fighting customer service they sent us covers in the mail to put on ourselves. I complained then they sent someone out to put the covers on and they only sent the three bottom cover cushions. The tech put them on top of the old ones, but the whole couch was still fraying not just the cushions then they said that it was against our warranty. I said we bought an extended pet warranty as well. They will not fix it then it started to rip at the seams and every time someone sat on the couch the rip at the seams opened up more. They will not fix it. They will not replace it. They won’t do anything so we’re stuck with A busted up couch that we paid $1300 for. I canceled my Boscov‘s credit card. I will never buy a single thing from them ever again. I would post pictures but it won’t let me

I purchased a Serta Cobalt firm mattress on 3/15/26 from the Rochester, NY store. The department manager's name was Gabe. Gabe was terrific. He showed us numerous mattresses and I purchased the mattress. Gabe never explained any stipulations or trial period. He only said that if I hated the mattress, to call him personally and he would have it returned and waive any fees for the return. He gave us 20% off the mattress from the sale that was going on and an additional Veteran's discount of 10%. The mattress was too firm for me and was causing me to experience back pain. After about 30 days, I went to the store on a Sunday to have it returned. There were two women in the front of the store that said that Gabe had quit and that there was no store manager to talk to. They said that I would have to contact customer service. Spent hours trying to resolve this issue with customer service and finally the store manager who's name is Catherine. Catherine is terrible, she doesn't return calls and is basically unavailable. Someone lied when the two women told me that the Store Manager was not in the store on the Sunday that we stopped in and Catherine said that she was there all day. Went back to the store last week and dealt with the new department manager who's name is Mark. After picking out a new mattress, I went to pay the difference and I was told that I could not use the 20% discount or the 10% Veteran discount and in addition I would have to pay a $207 return fee and a $99 delivery fee. I explained to him that Gabe (a representative of your organization) had told me that "if I hated the mattress, I could return it with the fees waived." He said that Gabe is not here anymore. I explained to him that we had a verbal agreement and because he quit does not void the agreement. I showed Mark the receipt and where the discounts were applied and he said that there was nothing that he could do. Spent 2 hours in the store (on Mother's Day) and at one point, I said that enough is enough and we were going to leave. On my way out of the store, Mark texted me and said "I will work on it tomorrow and call you in the afternoon, Please try to have a good Mother's Day". It is now 2 weeks later and I have not heard back from him. I gave the mattress to my father and bought another mattress from a reputable company. That will be the last time I go into Boscovs.

Salisbury, MD store. I had gotten assistance from Terri in the women's intimates dept yesterday. She was kind, efficient and went above and beyond. I left as an extremely satisfied customer. All salespeople should be as conscientious as Terri!!!!