Boots DubaiReviews of bootsdubai.shop

Response from Boots DubaiNov 30, 2023

We sincerely apologize for the disappointment you've experienced with your recent order. Your concerns are of utmost importance to us. If you haven't already, please reach out to our customer support on WhatsApp at +1 (218) 778‑3835‬ with your order details. We are committed to resolving any issues you may have encountered. Regarding the authenticity of our products, we want to clarify that we clearly mention on our website that we are not affiliated with brands, allowing us to offer competitive prices. We source our products from reputable manufacturers to ensure the highest quality. Once again, we apologize for any inconvenience and appreciate your understanding. Best regards,

Response from Boots DubaiNov 30, 2023

Thank you for your positive feedback Sean! We're thrilled to hear you're enjoying our great options at affordable prices. Your satisfaction is our priority, and we look forward to continuing to provide you with stylish choices. Happy shopping at Boots Dubai!

Response from Boots DubaiNov 23, 2023

Dear Karim, We sincerely apologize for the inconvenience you've faced regarding your order, and we appreciate your feedback. We want to clarify that the issue arose due to a glitch in our previous website, which we promptly addressed through communication on email and social media. Upon learning about the situation, we reached out to you to offer a resolution. While we proposed a free replacement order, we understand your preference for a refund, and we have agreed to process a refund of 539 Dhs. We value your satisfaction and assure you that the refund will be completed in less than 30 days. Our team is dedicated to resolving concerns and ensuring a positive customer experience. We encourage open communication and cooperation to address any remaining issues. Thank you for your understanding, and we look forward to resolving this matter to your satisfaction. Best regards, Boots Dubai 2nd Reply: We understand your frustration, and we apologize for any inconvenience you've experienced. We've provided instructions to contact our customer care on WhatsApp at ‪+1 (218) 778‑3835‬ for your refund. However, it seems there may have been a miscommunication or misunderstanding. We kindly ask for your cooperation in reaching out to our customer care team so we can assist you further. Your satisfaction is important to us, and we're here to resolve any issues you may have. Thank you for your understanding.

Response from Boots DubaiNov 23, 2023

Dear Nasser, Thank you for taking the time to leave your review. We're delighted to hear that you've received your shoes. Your feedback is invaluable to us, and we appreciate your understanding. We've taken your comments to heart, and we're proud to share that we've significantly improved our shipping process. We now ensure that orders are prepared and shipped within 5 days. Customers typically receive their orders within 5 to 6 days after shipment. We are committed to continuously enhancing our services, and your feedback plays a crucial role in that process. Rest assured, we're working even harder to expedite our shipping times and provide you with an even quicker and more efficient experience. Thank you again for your support and feedback. Best regards, Boots Dubai