Jo F.
Order from this company with caution.
Purchase with extreme caution - I ordered a pair of football boots in November 2022 for my son for Christmas 2022 They arrived in March 2024 after lots of to-ing and fro-ing on WhatsApp, me pursuing the whereabouts of my order and refusing to give up. I encountered shockingly rude responses on WhatsApp (which I have kept), threatening and dismissive customer service messages from Boots Dubaï ("remove your bad review and then we will send the boots!") and accused of being dramatic over just 180USD when others had spent thousands and weren't complaining - clearly implying others had issues with delivery too! I was asked "what is your problem?" I never received an offer of a refund or at the least an apology. I was being a difficult customer for quite simply wanting either the boots or my money back. They couldn't even get my delivery address right after explaining several times how to write it, which also led to a further delay. Even then I was inconveniencing them because as far as they were concerned they had sent the boots so their job was done - delivery was irrelevant. Boots Dubaï have serious issues with incompetent service, couriers, delivery and general courtesy. I finally have the boots after a 17 month battle, but will never order from them again.
Response from Boots DubaiMar 28, 2024
Hey Jo, We're delighted to hear that you've finally received your order. We sincerely apologize for the inconvenience caused by the delay, which was due to a data loss issue. We've now rectified the issue and have either shipped out your last order or processed a refund, as necessary. We truly appreciate your patience and understanding throughout this process. Please accept our sincerest apologies once again, and we wish you all the best. Warm regards,