Niveen O.
My recent shopping experience with…
My recent shopping experience with Boots has been extremely disappointing. I ordered the Boots Vitamin C Brighten, but it was missing from my delivery package. When I reported the missing item, customer support simply closed my ticket, relying blindly on internal warehouse logs instead of listening to the customer. They claimed everything was packed and scanned properly, completely ignoring the fact that I never received the product I paid for. Refusing to take responsibility or investigate properly is unacceptable. I am left out of pocket with zero support or resolution. Based on this terrible experience, I will not be shopping with Boots again, and I advise others to be cautious.

