Gary H.
I purchased 2 10 liter canisters
I purchased 2 10 liter canisters, the second canister lasted about 5 minutes and empty. I've been told that there is no warranty and they wont replace the defective canister. Buyer beware, I paid for two and only received 1 working canister and I have to eat the cost. Initially gave 1 star. Update: I received an email from Boost Oxygen offering to replace the defective canister. I misspoke about Boost return policy. The first canister worked great so I was a little upset, should of waited to hear back from Boost. I'll continue to buy the oxygen canisters from Boost. Great support. Update: I was told I would receive the replacement in a few days, it's been 2 weeks. Back to 1 star, this company has problems especially quality. I truly feel when I receive the canister it will be defective. There not reliable. Update: received 2 canister and guess what, there defective. This business only wants your money and have a crap product they can't control. Done with this company, it's disgraceful. They told me to reach out to them. Ok, give me a full refund for my purchases. Or send me the largest box of Boost Oxygen and I'll video opening a new canister (with a clock in view) and I'm sure I'll film many defective canisters, then you'll have your proof. Update Again all they reply with is it's 100 percent guaranteed and do not address my issue. Now they've threatened to remove my post. This place is garbage, don't shop here or this will be you on this end. I'm filing a complaint at the BBB. I contacted you via email early on so your liar as well, More BBB lies to enter. I have the emails. I'm done with your crap. This will added to my Google review.
Response from Boost OxygenMay 8, 2024
We're sorry to hear about that Gary. We do have a 100% quality guarantee for all of our products. We're not sure what may have happened with those canisters. This isn't normal or common. Please reach out to us and we would be more than happy to assist you further. Update: You have not reached out to us Gary. You keep updating this review which doesn't allow us to actually speak with you to resolve this. Either send us an email at [email protected] or call us at 877-375-2500. Thank you and have a wonderful day. From, The Boost Team

