ChildSafe C.
Great option for on the go translation over the phone, but additional services were expensive without premium.
Our business appreciated the IVR option for calling in as it seemed easiest for employees and clients as an on the go option. We did not use Boostlingo as much as we had hoped, and also had an understanding that the document translation services were provided in our subscription and they are not, only the premium. The last several months we discovered that our organization was more in need of document translation, and we had hoped to be able to use our monthly subscription payment for the document translation because we had hardly used our minutes of phone/video translation.
Response from BoostlingoJan 17, 2025
Thank you for taking the time to share your thoughtful feedback. We’re so glad to hear that you appreciated the IVR option—it’s designed to make accessing our services as seamless as possible, and it’s great to know it was a convenient solution for your team. We’re sorry to hear that our subscription didn’t align with your organization’s evolving needs, especially regarding document translation. We understand how frustrating it can be when expectations don’t fully match what’s included, and we truly appreciate you bringing this to our attention. We’d love the opportunity to discuss your needs further and explore how we might be able to provide more flexibility or tailor our services to better suit your organization. Please don’t hesitate to reach out to us directly at (650)-461‑4487 so we can assist you further. Thank you again for sharing your experience and for trusting Boostlingo to support your language service needs. We’re here to help and look forward to finding the best solution for your team. Warm regards, Patrizia Customer Success Team Boostlingo