Books2Cash.net Reviews | Read Customer Reviews of booktocash.com

Books2Cash.net Reviews | Read Customer Reviews of booktocash.com

Books2Cash.net reviews

58 approved reviews, newest moderated first

Liz
Apr 24, 2024
My book shows it was delivered to them…
My book shows it was delivered to them on 4/10/24, it is now 4/24/24 and no payment has been made. They haven't replied to my email or answered my phone calls.
Response from Books2Cash.netApr 7, 2026
Hi Liz, we're very sorry to hear about this experience. A delay in payment and lack of communication is unacceptable, and we sincerely apologize. Please reach out to us at [email protected] with your order number so we can look into this right away and ensure you receive your payment promptly. We appreciate your patience.
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Alex D.
Apr 22, 2024
Excellent service
I submitted a buyback order, but sent the wrong book by accident (one in which they do not even accept), and they decided to give me payment anyways, even though they never received the correct book. Customer service was helpful, timely, and friendly. 10/10
Response from Books2Cash.netApr 7, 2026
Hi Alex, thank you so much for this wonderful review! We're thrilled that our team went above and beyond to make things right for you. Your kind words mean a lot to us. We look forward to serving you again!
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D G.
Feb 24, 2023
BookToCash!
Order status states "Not received"as of 02/24/23, however when I check tracking, order shows it was delivered 02/13/2023. I have tried chatting online with their support and sending an email - no response from either attempt. Edit!!! - After writing the review, the refund has been processed.
Response from Books2Cash.netApr 7, 2026
Hi, we sincerely apologize for the confusion with your order status and the lack of response from our support team. This is not the experience we want for our customers. We're glad to hear the refund was processed, but we understand the frustration caused by the delay and poor communication. We're actively working to improve our response times. Thank you for your patience.
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Marin
Jul 13, 2022
Problems at first but once they heard of my problem it was promptly fixed.
Sent in my books and per the tracking #, BooktoCash received my books 1.5 months ago but not yet to acknowledge this or process my books on their website. I sent an email and have not heard back. Poor communication and very slow service! The previous textbooks sites I have used were much faster. Update: After posting my review, BooktoCash contacted me immediately and promptly took care of my transaction with excellent communication and follow-up.
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Nutchanard L.
Feb 6, 2022
Great experience trading with this…
Great experience trading with this company. Definitely will be using this again in the future.
Response from Books2Cash.netApr 7, 2026
Hi Nutchanard, thank you so much for the kind words! We're thrilled to hear you had a great experience with us. We look forward to working with you again in the future!
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Matthew W.
Jul 8, 2021
Thank you!!!
Thank you!!!
Response from Books2Cash.netApr 7, 2026
Hi Matthew, thank you so much for the kind words! We're so happy to hear you had a great experience. Your support means the world to us. We look forward to working with you again!
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tracey
May 14, 2021
Mailed books in April
Mailed books in April. Still waiting for payment into my Paypal account. Emailed 2 times and still no response.
Response from Books2Cash.netNov 4, 2021
Thank you for taking time to rate and review us. After we contacted to Trustpilot and you, we learned that you are not our customer. There has been a misunderstanding.
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Amy C.
May 14, 2021
Took a long time to pay and respond to email about not paying
I sent in 3 shipments of books beginning in March. All were received and none were paid for. I emailed and sent a message through their website asking him to pay for the orders and there has been no response. Seems like a fraudulent site to me. Update: He did finally respond to my email and did finally pay for my books. He claimed in the email that it involved cancelling an original payment and re-sending it. In any case, he did pay, but it wasn't a smooth process as others have mentioned.
Response from Books2Cash.netApr 7, 2026
Hi Amy, we sincerely apologize for the delays in payment and the lack of timely communication. This is not the experience we want for our customers, and we understand how frustrating it must have been. We're glad the payment was ultimately resolved, but we recognize the process was not smooth. We are actively working to improve our payment processing and response times. Thank you for your patience and for giving us the opportunity to make it right.
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