Books-A-MillionReviews of booksamillion.com

I purchased a bible for my granddaughter for Christmas from the Ponte Vedra, Florida Books a Million store. It is two months later and the pages of the bible are falling out. I went to the store today to exchange for another bible and was told that I could not do so since I wrote in the bible. I wrote my name, my granddaughters name and Christmas 2024. Since I wrote in the bible, they cannot place back on the shelf. The bible is defective and should not have gone back on the shelf anyway. I am a Books a Million Club member and shop there often. The sales person didn't care and just let me know that there is nothing that she can do. I feel this is very poor customer service and I am very disappointed in this response. I still purchased another bible from this store but I feel that this was a very poor decision on thier part and I will probably find another store to purchase my books.

I feel as though the listings for their books are rather deceptive. They will add a description if the book is a special edition (sprayed edges, first printing, signed, collectible etc) but they do not always list these items separately so the buyer is unsure of what they will receive. I had ordered a special sprayed edged version of a book. The description stated it was sprayed for the first printing, but they failed to disclose that edition was actually sold out and I was going to receive a plain hardcover. The book came in fine condition. (Although not the edition I was expecting to receive.) I contacted customer service and they took very long to respond and were very unhelpful and rude when responding. I have always heard the physical stores are great, not sure as there are not any near me but I will happily shop elsewhere for affordable books, with accurate listings/descriptions and kind customer service.

Do not ever purchase from this company! THEY STEAL YOUR MONEY. I purchased a collectible book. Came damaged. Sent it back and received a replacement that was even more damaged. I'm talking edges of the pages looking like it was cut by box cutters. Don't know why they thought such a damaged would be appropriate to be sent out to their customer. Sent replacement back for refund. Refund was not processed for 3 weeks post confirmed delivery through USPS tracking. I contacted live chat and they said refund is approved and being processed. Refund, in fact, was not processed. I contacted them again 2 months later through live chat. Customer service rep says they never processed the refund and that they need to confirm receipt of item with warehouse. 2 months and no refund. I'm not holding my breath and I'm not expecting them to get their shit together at this point. Lesson learned

This was the most absurd experience I have ever had when trying to order something. Zero customer service for many hours, then when I finally spoke to someone they were rude and unhelpful. The amount of time I wasted dealing with Books a Million was maddening.

What a horrible company. Buy from Amazon or Barnes Noble. I purchased a tresure hunting book that was time sensitive and their website said available and would receive it by Xmas or the day after. It's now the New Year and their reply email was another week plus shipping time. It's their scam to tell you they have it available, when they don't hoping to string you along after you paid for it. IF IT SAYS AVAILABLE, ITS PROBABLY NOT.

I. Visited the new San Marcos TX After circling the shelves for 20 minutes pulling books to evaluate for gifts.. I sought out a place to sit to read the covers and blurbs to decide which ones worked. BUT THERE WAS NO WHERE TO SIT EXCEPT ON THE FLOOR SO I PUT THE PILE ON THE FLOOR AND WALKED OUT. Guess I'll go back to Barnes and Noble.

Placed an order 12/6/24 and it says it shipped 12/12/24. Then tracking stopped on 12/19/24. Cannot get any help or responses from the company. This was my son’s big Christmas gift and is sold out everywhere. Very frustrated and upset as tomorrow is Christmas Eve and I won’t have this item.

Order a Christmas gift. When Checking a week later to see if my order shipped there was an order cancelled notation on their site next to the order. No notifications on the cancellation were sent to me although they had my email address. Buyer beware.