Books-A-MillionReviews of booksamillion.com

I have been purchasing books on Amazon for years and wanted to try a different source. I pre-ordered a book for a book club I am in from Books-a-Million just as I would from Amazon. My credit card was charged. Three months later when the book was shipped, my card was charged again. Membership fees with auto renewal? Not for me. I asked for refund but have yet to hear back from them. I make a point to avoid online offers that require online subscriptions and memberships -- This one was sneaky.

I bought a deluxe edition of a book that was showing available on the website, after waiting two weeks I contacted customer service and was told it was on “backorder” and then when I asked if I would be mailed the deluxe Edition I was told yes,and then when I asked if they are sure because the stock picture had changed to the regular copy with no sprayed edges they answered me like I was dumb and said “that’s just a picture” so I didn’t order the book anywhere else because I was told I had the correct one getting sent to me. I got it today and it was wrong I reached out to customer service and got an “it’s limited edition and sold out, sorry” this is a ridiculous response after I have emails back and forth where it was verified that I had the correct copy and they didn’t really care at all how I felt sooo… won’t be doing that again.

Worst experience I think I have ever had ordering a book. I purchased a book collection listed as In-Stock on their online website. After 3 weeks I still have only received some of them. I contacted the support in order to look into this and they state that they are on backorder. I was never notified of this and looking at the books that are claimed to be backordered on their website they state that they could be shipped same day and that they are currently in-stock. I will never purchase from this site again waste of time and money, would have rather just bought them off another site and saved my energy.

My daughter bought a toy at BAM and walked out with a monthly subscription to National Geographic. She’s 14! I don’t know how this is acceptable and I want to cancel the subscription. There have been 9 transactions!!! I have called sent customer support, sent messages, emails and I am getting the run around. How is it legal for their employees to force a child into subscribing to a magazine subscription. She didn’t know what to do or say because they were pushing it on her.

My personal experience with this company left me nothing short of disappointed.

I ordered Pokemon cards through their website almost 2 weeks ago. A lot of others who ordered from them immediately had their orders cancelled so I assumed my order was still on track to be shipped eventually. The payment on my credit card still showed up as pending for more than a week, and on their own site the order STILL shows up as pending shipment. Upon checking my credit card statement today I realized the payment was cancelled. I was never notified via email or anything from Books-A-Million that this has occurred. What a joke of a business! I

They have some sort of magazine subscription scam going on, if you visit one of these stores be weary, won't be back ever again.

They've cancelledy our orders on 3 seperate occasions. I've reached out to their customer service multiple times and it's been weeks with not a single response. My kids have been anticipating for these cards and we've chosen not to purchase them elsewhere as it was ordered here. Horrible that they'd take purchases even without physical product in inventory.