Books-A-MillionReviews of booksamillion.com

I pre ordered a book back in June 2025 which was due to be delivered in mid September in time for my daughters birthday. When I followed up in Sept about the order they told me that the warehouse had run out of the book and my order was cancelled. No warning and too late for my daughters birthday

They would only verify my order by my credit card after trying to sell me some scam promotion- wouldn’t look up my order by the order number- when I said no to giving them my credit card- they hung up on me. Whole company seems like a scam.

Update: It took several weeks to receive any update on a book I ordered. I wish their website had said the book was out of stock or would take weeks to even ship it, as I had ordered it for a group that had a set date. After my original review, their customer service leadership reached out to me so I do appreciate the communication. I still think they could be more clear that it takes a long time to receive your order. Update again: I still have not received the book and it has been OVER A MONTH since I placed the order. I received a confirmation it was being shipped on 9/9 and it's now 9/23 and I have not received the book. I would not recommend purchasing a book from this business, they are very unreliable.

Ordered a pre sale book that has taken close to a year to ship. Since ordering I have moved and one of the first things I did was delete my other addresses and made sure the only address on my account is my current one. I have checked multiple times to make sure that my changes were saved. Yesterday I received an email saying my book was shipping. They are shipping it to my old address that doesn't even show up on my account and are blaming me for moving. Not sure why they allowed me to change the shipping address if it doesn't actually change the shipping address. They are pathetic. Will never order from them again.

I ordered a book for a class I'm taking on 8/18/25 and when I emailed to check the status (as it has not arrived yet) today 9/2/25 I got an automated response that it had been canceled! They gave no notification of it being cancelled which is ridiculous considering I ordered it for school.

They cancel your order and never notify you. I spent 65 dollars on a present that was supposed to be delivered and they cancelled it with no warning or email.

I don’t even read books, but I have a friend who ordered an expensive special edition copy of a book from BAM like almost a year ago (like 10 months now) and she has contacted customer service politely asking for some help time and time again. She has not received a shrivel. Well, if you count empty promises as good customer service, then maybe I’m wrong. I am leaving this review for her. I hate Books-A-Million. I didn’t before. But I do now. Rot. Also, I would love if you guys had an official place to review. I am realizing you do not because apparently, according to this website, this is an overall issue. Please grow a pair.

I always knew BAM existed, but it wasn’t until Lauren Roberts partnered with them for a collab that I was interested in what they had to offer. I ordered several things from the merch drop back at the beginning of April (04.04.25), then followed up with support per email and the chat option over the last few months. There are still 3 items missing from my initial order, which consisted of a total of 5 items. Basically more than half my order is still nowhere to be seen and nobody I ask knows what is going on with the shipments or manufacturers. Not only that, but I get a “Order Status Update” every month telling me the same thing: No new information!!! I already struggled and got annoyed at the way the website was setup, not being able to look at any of the pictures they have for items and the general process of ordering. However I thought things would be okay once I simply receive what I ordered. Clearly I was wrong. Nowhere on their social media are there any updates regarding the collab or for shipments involving it. Their online support is an absolute waste of time, unless you use the chat option and get an actual person on the line, but even then they can’t help out either. I wrote out my concerns in an email before I had tried the chat and they gave me an automated answer separated into three emails for every item missing (even though I didn’t make three tickets..?) and THEN ASKED FOR A SUPPORT RATING? Anyway, while I think going to a BAM store could be fun, I urge people not to order from them online, especially if it’s a pre-order situation as mine was.