Books-A-MillionReviews of booksamillion.com

Ordered "in stock" books over two weeks ago. they immediately charged me and nothing since. No updates. I went to cancel it on their website but clicking the refund button or help button just returns a webpage error. Classy. Looks like a credit card charge back is in order. What a joke of a company. Zero chance i ever try and buy from them again.

Terrible company; terrible/zero customer service. Delayed shipping. No accountability if your package is lost, misdelivered, never delivered. The company will blame the postal carrier.

The book I ordered was a signed copy and was something for my collection but the shipping material did not protect the book and now the corners of the book are damaged. Do not buy collection books from Books A Million!

Ordered books with my gift card and small balance on my credit card. Called immediately when the gift card did not apply to final payment and they could not correct it, could not cancel the order, it was too soon, (45minutes ago) using a third party (can't get into the system)- nothing. I was told to login the next day (weekend) to chat with their reps to cancel. I just called the credit card company and stopped the payment- 5 whole minutes not going to waste time chatting or calling BAM customer unservice. I even regret the time spending typing this, but if it helps someone else, so be it.

I placed two orders for pre-order special edition books in March and April of 2025. I kind of forgot all about them until I started seeing social media posts of other people receiving the books. I logged in to check the status of my two orders and they both said canceled. I never received an e-mail or any notification that they were canceling my orders and still am unsure why they did so. Very disappointing since the books are now sold out.

Impossible to get off their email mailing list. 10-20 emails a week. Unbearable. Their unsubscribe doesn't work and I am not even member.

Website is insanely slow, unresponsive, constantly crashes, unable to check out, and doesn't offer Apple pay making it difficult to even check out. Like it's 2025, how do you not have ApplePay. Tried checking out with Paypal...nope checkout will time out and crash. I guess I'll go buy books from other sites. So done with this site.

Do not order from them. I placed an order for a book and did not hear back from them for over a month. When I contacted customer service, one representative stated I would get a refund and then when I followed up another rep told me she would not allow the refund. Mixed messaging and terrible business.