Books-A-MillionReviews of booksamillion.com

Ordered 1 Item on March 3rd. It is March 9th and it hasn't shipped yet. And customer service has no idea when it will ship. Miserable service for the amount of technology we have today. Either you have the item to send or you do not and therefore shouldn't be offering it.

They cancelled an order with 3 special edition books(Trilogy), with no notice. They should have shipped 2 months ago, so I checked the order and it was just cancelled. I know a friend who ordered from this website and she never recieved her large shipment either, even though it said it was delivered. Wont be ordering from them again

Order. 9674913402568 Ordered a special edition book online. It came damaged. They was suppose to send me a prepaid label to return. They didn’t I ended up having to pay when took it into post office. It’s been 15 days they have the book back and still give b s reasons why I haven’t been refunded. Now it’s saying wait another 30 days. WORST BOOK STORE I have never had issues at Barnes and will be sticking to them and local

Absolute garbage company. Ordered originally on 1-12-2026. Received a "not in stock" notice the same day. Books-A-Million does not allow same day cancellation when other items you were allowed to order, are not in stock. Charged full price for missing items. NO resolution onsite or on the phone. Their own support staff recommend you dispute any charge to your card, as that is the only resolution that works with this poorly run online operation. Items are shipped in what can only be described as "amateur hour packaging", as it appears to have been prepared for shipping by a complete beginner, unfamiliar with the level of automation at the USPS. Item took 8 days to arrive on and was damaged as well. Given that the item is a collectible, it's worth was less than zero in the condition it was in. I will never do business with this company again. If I had bothered to do a simple Google Search, I would have discovered beforehand that their online customer service and order fulfillment is a abysmal and very likely illegal. Apparently their brick and mortar stores offer a better experience but it's corporations like this, that leave smaller sellers in a poor position due to the lack of service, deceptive practices and the ability to provide all this at a pace that can only be described a glacial and braindead, devoid of any real love for their repeat customers online.

I have ordered multiple books from B.A.M. in recent months. They often ship in cheap envelopes. Twice now the envelopes have arrives open on the sides like they were torn open. Not sure if someone opened them or they got ripped in processing. Should use boxes

Never go to south park mall's BAM! unless you want a associate name Jennifer to assault you and almost grab you I hope somebody fires her for it I recommend never going there

This company is extremely unreliable on online orders. Even on a pre-order. If you question your order more than once they will can wl your oder themselves and say its out of stock. Umm this was a PRE-order so as you know a pre-order is when you place an order for a product before it is officially released or available for sale. This allows you to reserve the item and often guarantees you will receive it as soon as it becomes available. So tell me how its out of stock when my order was put in BEFORE it was even IN stock.

I made an order and got charged an extra 6 dollars for shipping. I contacted live chat support multiple times and explained to them about the overcharge. They all spoke down to me as if I didn't understand how the fees work. I even took a screenshot and circled the areas in red that showed I was being charged more than the original price and the person named Shannon told me I was wrong and that no matter who I speak to I would be told that I was wrong after I asked to speak to someone else. She never took the time to do the simple math which would have told her there was an error. I have never been so invalidated in my life over a purchase. It was brutal. It took me to call in and explain to another service rep who smugly, by the tone of her voice, also told me what I was saying was false. After several more minutes they were able to see that a duplicate of my order had been made in their system with different totals one with the overcharge and one was the correct one. The entire time I was completely calm but I was and still am absolutely fuming on the inside because it hits so close to my personal life of constantly being told that my experiences aren't true and don't matter, but I digress. I got my refund after that trial and tribulation! I'm afraid to ever place another order here again.