Books-A-MillionReviews of booksamillion.com

Terrible customer service, go elsewhere

I have had multiple horrible experiences with this company. They always seem to scam me in some way, shape, or fashion. First, I joined the memebership program without being told it was going to charge me $25.00. The cashier asked me if I wanted to join and I said yes. Then she tells me my total (I only was purchasing one book) and it was $25 more than I was expecting. Also, they have you set up for auto renewal every year and trying to cancel that is the most complicated thing I've ever had to do. They ignored my emails, and when I called I received an extreme amount of attitude. They also got me with this "free 3 month trial of magazines" no one told me that if you didn't cancel it, it would charge you. I will never shop there again. Honestly, thrift books is the place to go. Cheaper and better customer service.