Books-A-MillionReviews of booksamillion.com

Awful, shady company. I ordered despite poor reviews because they were the only store in stock. Turns out that was a lie. After weeks of waiting, I submitted cancelation requests and emailed to cancel. Months later, they shipped the item and charged my cars unexpected and are treated the situation as though I'm a fault.

i recently purchased items online and they are late and the one THAT HAS CAME is damaged. I went into local BAM and was shocked that they are selling the damaged ones in store as well. The boxes are complete trash. something needs to be done .

The Books-A-Million website is a straight up scam. I was definitely scammed out of my money. When I went to order a book, it didn't say anywhere on the website that it was out of stock. After purchasing it, I was notified that it was on back order... when I tried to cancel my order, I couldn't get into my account. I tried resetting my password about 5 times, and it kept saying it didn't recognize my login information, or just straight up wouldn't load. Finally, I was able to get into my account a week later (by this time I still hadn't received any notice of when my order would even ship) and I couldn't cancel my order because it was "pending". I bought the book from Barnes and Noble and it's arriving by Friday so I really need my order cancelled, but I can't get ahold of customer service. I've sent so many emails. It's a straight up scam, do not order from this website. I really wish I looked at these reviews, Books-A-Million is lying to customers about the status of books because if I knew the one I ordered was out of stock, I wouldn't have ordered it. It's been such a headache, I just want my order cancelled.

Ordered a book set with a total of $171. The website said it was available but late the day after the order was placed I got an email saying that the item was back ordered and that it will take from either 5 business days to 2-4 weeks to ship out. They only give you a 30 minute window to change or cancel an order so I called the next day (they are only open for calls 12-5 central time zone) and sat on hold for 5+ minutes after the machine said I was third in que and should only be on hold for 1 minute. The actual call, once I got someone, was only about 1 minute where I cancelled my order and got my money back, they said it would take a few days for me to receive my money even though it wasn’t even charged to my card yet only processing. This was my first and last time ordering from this website and company.

Orders a book that said it was in stock and still hasn’t shipped for me, been waiting a while but I get no email or anything the customer service is trash .doesn’t even let me cancel the dam order .Never use this website

I ordered a book on their website that they said was in stock. I was charged shipping and the price of the book. The next day, I received an email that the book is backordered. Why don't they disclose that it is a backordered item book to began with and a time frame up front. There are no cancelations to your order at all. That is a shady and dishonest way of doing business. Very disappointed.

I ordered some Loungefly Backpacks from them on a PREORDER, all other people that have ordered their same Backpacks from elsewhere gave gotten theirs weeks ago. Shady company obviously they sell items they are not getting. DO NOT BUY FROM THEM

Horrible company! I ordered a book in Feb as a gift for someone. End of March, still haven’t received the book or any notices why. I emailed customer service and received a generic response saying “ unable to reach the company, sorry but not able to help you”. They had no problems IMMEDIATELY accepting my credit card! Very shady company!!