Books-A-MillionReviews of booksamillion.com

Absolute worst customer service in the industry. My first order, the book literally fell out of the package in transit. The second order they canceled without contacting me, it's like they don't even want to sell books. This company is in the business of frustration and annoyance, you'll never actually see a book from them.

The worst is in Jackson Tennessee.Never walk through the doors again.

Went in to buy a book, I already knew what I wanted so it wasn’t going to take but two minutes of myself walking in, grabbing it, and paying but I did not purchase the book today and will most likely just order it from Amazon because I understand that you close the Beckley, WV store at 8pm but it was 7:40pm when I walked in, the younger girl with long black hair didn’t even let me get into the door without rudely telling me in exact words “just so you know we’re locking our doors in twenty minutes so get what you need and let’s go” I came in for one single book and would have been gone but it was very obvious that she didn’t want to make a sale, she just wanted to leave. So you can count me out going into this store as long as she is there. I do not like to be rushed in general but she made me feel rushed and completely unwanted, when I walk into a store I’m about to spend my money in I would at least like to feel like I’m wanted. A simple “hello, welcome to BAM we are closing our doors in twenty minutes.” would’ve been pretty nice but it’s clear that’s not what your customers are going to get so you can count me out as one. As long as she is there my business will go somewhere else. Have a great day.

I ordered a book and AFTER I paid I was told they would let me know when they would have it ready to ship from the distributor. That was a month ago. I tried to call customer service and the robot sent me in circles. I tried to write customer service at the designated email, and immediately got an email back saying that their server had automatically sent my message to spam. I understand that supply chains are a mess at the moment, but this customer service is ridiculous. I won’t be shopping with this company again.

This is a TERRIBLE business. Says books are in stock, then after you pay, notify you it will take 6 months to year to get them. Three months in waiting, they cancel your order with no notice. Then, they ship you books from your cancelled order and charge you again. When you try to cancel the 6-month-old fraudulent order, it will not let you log into the website, no matter how many times you reset your password. They outsource customer service, and when you send them an email trying to fix the situation, they NEVER respond. Then, after a month of trying to get book returned, they want you to pay for the shipping TO YOU and BACK for their mistake. This place should be avoided at all costs...it is a complete scam!

I had to wait over a week for my refund because they were withholding it and then they tried saying that it was my bank when in fact I had an email stating that I never got a refund, MY BANK HAD TO START A DISPUTE OVER THE CHARGE CUZ YOU NEVER REFUNDED ME so I tried purchasing my item online that same day that I tried buying it in store and it said that they didn’t have it in store (even though it said it was available in store) The day I ordered it said it was in stock for shipping now all of a sudden it’s on back order😂

I’d give it no stars if I could! Do NOT use this site. It is a scam. They take your money and don’t fulfill the order. They won’t let you cancel the order either. They leave it in pending. If you contact them, they do not respond. I’ve been trying to get ahold of them for 3 days and still no response! I would not recommend this site! It’s a scam, they are thieves 💯

I rarely write review,but was SO BAD that I could not imagine. AVOID them like a PLAGUE! Because of their IMPERTINENCE and IMPUDENCE. I registered there,ordered something as well as their "Millionaire's Club" services,because they were pushing it really hard and also because I was getting free shipping with it.And after payment I got this email: "Status: This item is no longer available and has been cancelled.Cancelled items are no longer available. Unfortunately these item(s) have been cancelled from your order in our system." So,they are selling/offering something that they actually don't have,hm...I thought. OK,so I went for refund ofcourse.And then...troubles start. At first,they were just ignoring my emails. I could not believe. Then,after a while (I'm looking at the emails now,it's been 19 days! of them not responding),I wrote them "Do you want me to ask for my money back via Paypal or what?". Only AFTER THAT (3 weeks later!) they refunded me for cancelled items,but they were OPENLY REFUSING to give me back for their "Millionaire club" service.I told them I wasn't being using it,nor I plan to use it,it's just something that I don't need.I was dealing with Jena Richardson from their support and she was showing no interest to assist me on that matter. Then I requested refund via Payapal - they were just simply ignoring it! I never met company like that before! Finally,I had to open dispute on Paypal,to resolve all that. It took me some while and some nerves,but finally Paypal sided with me and AGAINST THE B.A.M.'s WILL refunded me. It was not about the money,but about their INSOLENCE! If such big company can't afford themselves to refund normal user for 25 bucks (oh boy,what a big pile of money!) for service one just doesn't need - that is just showing how GREEDY they are! Really,trash of all trashes!